West Elm Return Policy - Easy Method

West Elm Return Policy – Easy Method

West Elm Return Policy ensures customers are satisfy with their purchases. West Elm offers a return policy on furniture and decorative products. You can return your items in 30 days. Per the West Elm Return Policy, items for upholstery, such as cushions, padding, etc., can produce within seven days. The return can made online and at West Elm stores.

Details of West Elm Returns:

WebsiteWest Elm
Return Period30 Days
Refund MethodCash, Store Credit, Credit Cards, PayPal
MediumsBy Phone, By Mail, In-store
Support HoursLive Agent: 5 AM – 7 PM PST
Phone Support1-888-922-4119
International Phone Support+800 15004444

Refund Policy of West Elm:

The receipt for the item bought is require upon return. It is not possible to accept returns on things that are defective. If your product is damage, make contact with the customer service. Before beginning your recovery, read this article to understand the requirements and conditions for the items.

You can return the majority of non-furniture items at West Elm’s store. However, you are not able to return items at West Elm outlets.

  • If you require to return large objects like furniture, you should arrange the return by contacting customer service by phone.
  • You can return purchased goods by post, using a prepay shopping service according to the reason for returning.
West Elm Return Policy

Exchange Policy of West Elm:

If you are unhappy with the merchandise that you purchased at West Elm and want to exchange the items or return them, you can make the exchange if West Elm allows it in the policy on exchanges. You can exchange the items you purchased for a different item or can return the items. You will given a return with the same payment method.

Methods of West Elm Return Policy:

You can return the items you purchased in West Elm online or in-store.


West Elm Return Policy states that if you wish to return your item at store West Elm store, bring the item in its original state without any damages or use in the period of 30 days. You must bring your billing receipt along with it. It is possible to can use an e-receipt or an order number in the event that you don’t have a paper receipt. Store personnel will examine the validity of the item. Following that, the item will returned in the initial payment method.


You can return the item online, if you have the billing zip code and order number as per West Elm Return Policy.

  •  Begin with the process of returning your item by providing your product’s details to customer service who will prepare an Shipping label for UPS.  
  •  Place your items in the original carton supplied by West Elm initially.  
  •  Make sure you pack enough to ensure the security of your package.  
  •  Add the UPS label to the package.  
  •  Processing and shipping costs will be based on the reason behind the return.

Gift Card Policy of West Elm Returns:

The products purchased using a gift card can require up to 7 days for delivery. A fee of $12 is charge for delivery on the next day. Purchases made with gift cards will credited store credit in the form of a refund. If you purchase products using gift cards and your card has a lower amount, that amount will stay the same and taken out when you make the purchase.

West Elm Return Exceptions:

Remember to keep in mind some exceptions before you make the return.

  • Defects in products due to wear and wear and tear.
  • Gift cards.
  • Mattresses, foundations for Robin and mattress.
  • Items made to order (i.e. rug, carpets or furniture).
  • Trademark items.
  • Last sale, clearance and other things.
  • Made-to-order items

Time Limit of West Elm Return Policy:

The products can returned and refunded thirty days after the date of the purchase. Upholstery products have a limited time limit for returning. They have to returned in the first seven days of the purchase. The regular shipping time is 7 to 7 days. The check refund sent after 14 days.

West Elm Money Back Guarantee:

If you return the item in thirty days in the original state, with no damages or defects, you will get full reimbursement for the item you are returning. You will receive a refund via cash-back if the item bought with the gift card.

Warranty Claim Policy of West Elm:

The warranty policy in West Elm, West Elm Work Collection-approved products comes with a five-year warranty. The warranty is accessible from the date of purchase to the expiration of five years. West Elm will repair and replace the items at no cost. Upholstery items come with a one-year warranty for regular use.

What Products is West Elm Offering?

West Elm offers home decor items, such as furniture garden and outdoor furniture, such as bedding, rugs, pillows, lighting, mirrors, kitchen and dining accessories and storage products.

Shipping Policy of West Elm Delivery:

After your purchase is deliver, you will sent an email confirmation. The delivery is deliver within 7 to 7 working days. If you want delivery the next day, an additional $ 26 will charged. However, same-day shipping is not available for oversized items.

West Elm offers door-to-door delivery and pick-up in every local UPS accessibility point. The standard shipping and processing charges are include in each delivery. If you have purchased with gift cards, you’ll get the gift card in 7 to 7 days.

Steps for Making Returns:

Be sure to keep the following steps in mind before sending the goods back to the West Elm store:

  • You can make a return to the nearest West Elm store.
  • You can send the items by using a prepaid shipping label.
  • For those who don’t possess the original receipts, If you don’t have original receipts, you can also make use of other types of receipts.
  • Damaged goods can’t exchanged.

West Elm Return Policy without Receipt:

Returns not accepted to West Elm without a receipt. A receipt is necessary for all returns or refunds of eligible merchandise. However, the receipt can used to prove receipts if you possess the following.

  • Original Receipt
  • Gift Receipt
  • E-Receipt
  • Packaging Slip
  • Order Number
  • Gift Registry Number

West Elm Order Cancellation Policy:

Contact the West Elm customer service for assistance if you wish to cancel or change your order. Delivery to the front door cannot cancelled because they completed immediately. If you change your order, the previous order will cancelled, and the new order will put in the same spot.

Faulty Return Policy of West Elm:

If you receive an item that damaged, faulty, or wrong, you should promptly contact the West Elm customer service. Damaged or incorrect items can returned. For an entire refund, call Customer service.

West Elm’s Customer Service Hours

To talk to West Elm customer service, You can get an instant response at all hours of the day, and to chat with a live person, you can call them anytime between 5 am and seven midnight PST.

West Elm’s Outlet Timings:

Retailers in diverse states operate at different times. To find out the hours for the retailer near you, you can discover them on their website by noting the location or visiting the store list.

West Elm’s Contact Details:

You can get in touch with West Elm at following contact number:

DepartmentContact Number
General Inquiries1-888-922-4119
International Customer Service+800 1500-4444
Wedding and Gift Registry Support1-855-860-3081


What is West Elm’s return policy?

West Elm offers a return policy that allows you to return most items within 30 days of receiving your order.

Can I return any item I purchase from West Elm?

Most items can returned within 30 days, but some exceptions exist. Custom and personalized items, mattresses, and items marked as final sale are typically not eligible for return.

What condition should the item be in for a return?

The item you’re returning should be in new and unused condition, with all original packaging and tags. Any used or damaged items may not be eligible for a full refund.

What if my item arrives damaged or defective?

Contact West Elm’s customer service immediately if you receive a damaged or defective item. They will arrange for a return or replacement at no extra cost.

How long does it take to process a West Elm return?

The processing time for returns may vary, but West Elm aims to process returns within 10-14 business days from the date they receive the item.

Leave a Comment