Tillys Return Policy - Returns & Exchanges

Tillys Return Policy – Returns & Exchanges

Fashion Freedom is Guarantee: Enjoy Convenience by utilizing the Return Policy of Tillys to ensure a more confident shopping experience.

If you’re not happy with your purchase at Tillys, their return policy, the 60-day Tillys return policy, can help you return the product. Tillys offers the highest priority to their customers. If you aren’t happy with your purchase, Tillys provides a comfortable and easy return policy.

You can return their item at Tillys If, for any reason, you aren’t satisfy with the purchase. The article should return in its original condition and with an invoice. If the item is damage, worn, you will not qualify to return it at Tillys.

Details about Tillys Returns

Return time 60 days 
Return MediumIn-store and Online
Exchange mediumIn- Store 
Refund methodOriginal Payment Method
Contact866 484 5597

What is Tillys Holiday Return Policy?

Tillys extends its return policy during the Christmas season to its customers. If you bought a product during November or December, you can return the item up to 15 January. January. Be sure to ensure that the item is deliver in its original state. Tilly’s holiday return policy is identical to the general Tilly’s Return policy.

Tillys Return Policy

Returning Methods at Tillys

Tillys provides two options to return their products:

  • In-store Return
  • Online Return

Tillys In-store Return Policy

Returning the product to the store is easy and hassle-free. If you bought a product at a retail store, it can return to the store where you purchased it. You must provide the product with its original state in the store to be able to replace it. You have a period of 60 days to complete the return in-store.

All you need to do is return the product with the receipt. Go to the Tilly Help Desk; they’ll examine the item and receipt to determine eligibility. If you are looking to return an item that was purchased on the internet, you will need to present an invoice for shipping or a confirmation email. If the thing you bought is compliant with the Tillys Return policy, they will give you a refund right away.

Tillys Online Return Policy

To return your online order, follow the instructions given:

  • To begin, you must visit this site, Tillys.
  • Visit the section for orders. Click on the Returns Item & Return Gift.
  • You must now supply an order number and a zip code email address.
  • Enter the reason for which you’d like to return your products.
  • If you wish to return a gift, choose the gift card option to receive back as a gift card.
  • You must print the label for return.
  • You’ll have to pay $7 to return the label.
  • First, place the item in the original package, and make sure you attach the return label as well as the shipping label at the front of the box. After that, you can then drop off your parcel at any UPS delivery point.
  • Please send the product to the address given:

Tillys.com, E-Commerce Returns, 17 Pasteur, Irvine, CA 92618

You can also request Free Pickup. Be aware that Tillys doesn’t accept C.O.D. delivery. Before making a delivery, you must pay the return label costs.

What is Tillys Exchange Policy?

You can swap your purchases from the store within 60 days from the date of purchase. According to Tilly’s policies on returns, items purchased online can’t exchange. In the first instance, you’ll need to return the item and then order a fresh one.

If you would like to return the item, it is just a matter of returning your items to the store with the receipt or evidence of purchase. The product has to be return to us in its original state. For more queries, you can contact our customer support department.

Tillys Return Exceptions

  • If you purchased online with After Pay, PayPal, or Amazon and you make an in-store return, then you’re only allowed to exchange the item or receive store credit.
  • You cannot return online purchases, such as snowboards and paddleboards, snowboard boots, and surfboards in a shop. You have to return it by post.
  • If the shoe’s box is mark with tape or a shipping label and shipping label, then Tillys won’t accept your shoes as a return.

What is Tillys Refund Policy?

If you’re dissatisfy with your purchase, Tillys lets you return the item. If you return the item and the product complies with the Tillys return policy, you may request reimbursement. Refunds will made in the format of the payment method you initially used within one to two billing cycles.

The items that are available for sale may only be exchange for Tillys Store credit. The refunding process can differ based on the method of payment used by customers. If you paid using the gift card, the refund will be as Tillys Store credit.

What is Tillys Return Policy without a receipt?

By Tillys Return policy, you must return your item with a receipt. Tillys will only accept a return with a receipt. If you make an online purchase, you need the receipt. They’ll give you a new receipt upon request if you purchase in stores. Return without receipt. You can exchange the item for the amount of your item’s lowest cost.

What are Tillys Return Conditions?

  • The item must be return in the same condition in the same way as it was receive.
  • The product should be unworn in its original packaging, unwashed, and not damaged.
  • Shoes should kept in the original box.
  • For swim products, all tags must remain on the item.

Tillys Store Timings

To locate the hours of operation along with directions, addresses, and telephone numbers in your area, enter your zip code, state, or city using the Store Locator. The hours of a store at Tillys across America in the US are 11:00 am – 8 midnight Monday through Saturday. Sunday hours are 11:00 am to 7:00 pm.

Tillys Contact Details

You can reach them toll-free at 1-866-484-5597. You can also contact us via email at Tillys support.

Tillys Customer Service Hours

Our customer service representative is available at the following times:

DayStarting Time (PST)Ending Time (PST)
Monday7:00 AM6:00 PM
Tuesday7:00 AM6:00 PM
Wednesday7:00 AM6:00 PM
Thursday7:00 AM6:00 PM
Friday7:00 AM6:00 PM
Saturday8:00 AM5:00 PM
Sunday8:00 AM5:00 PM


What is Tillys’ return and refund policy?

Tillys’ return and refund policy allows customers to return most merchandise within 60 days from the date of purchase for a refund or exchange. The item must be in its original condition with tags and packaging.

How can I initiate a return?

To return an item, you can visit a Tillys retail store or initiate a return online through their official website. You may need to provide your order information and reason for the return.

How will I receive my refund?

Refunds for returned items are typically issue to the original form of payment. If you paid with a credit card, the refund will credited to the same card. If you paid with PayPal, the refund will processed to your account.

Is there a restocking fee for returns?

Tillys typically does not charge a restocking fee for returns. 

Can I return a gift?

Yes, Tillys allows returns for gifts. You’ll need to provide the original order number or the name and email address of the person who purchased the estate.

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