Staples Return Policy - Online & Instore

Staples Return Policy – Online & Instore

Staples Return Policy: 30 days for Most Products, 14 Days for Technology Products, and Extended Return Periods for Preferred Members.

Return Policy

Staples is an American retailer of office supplies. It sells essential business supplies such as printers and computers and, office furniture, ink, and other promotional items.

If the items you bought at Staples are different from what you expected, it is easy to return the items to Staples. Staples has an exchange policy for their products for 30 days. And 14 days for electronic items like computers, laptops, etc.

Technology-related products such as laptops, e-readers, computer phones, mobiles, and cell phones, as well as drones that are not open, have 14 days to return. The item must be in a saleable condition and be in the original packaging.

The original packaging must include the UPC and the manual, along with the receipt or packing slip. You can return the products by either bringing them to the store or by replacing them online. The company’s policy states that Teachers’ and Preferred Business Return policies for members are 60 instead of thirty and an additional 28 days instead of the 14 days for tech items.

Details for Staples Returns

Return Period 30 days, 14 days for tech products
Store TimingsVaries from region to region
Exchange Period30 days
MediumsOnline, In-store
Support HoursWeekdays – 7:30am- Midnight EST Weekends – Closed
Phone SupportChat and Email 24×7
Customer Care +1-888-515-8880
EmailOn Website

Staples Refund Policy (Process and Timeline)

Item is deliver to the warehouse if you need to return the item. It takes approximately five days to determine the authenticity of the item. If you wish to cancel your order and transfer the money to your bank account, it should take about ten working days.

If you still need the receipt from the product, you’ll given a refund or store credit when Staples verify the authenticity of your purchase. If there isn’t any evidence of the purchase, the business will ask for proof of identity.

If you bought the item using a credit or debit card, you must return it to the retailer while you return it. The furniture you wish to return must disassembled after returning. The company will take up to 24 hours to look over the item before granting the refund.

If you received the wrong product, Staples takes three business days to fix the issue. Refunds will given in the original amount of the payment. Coupon refunds can made within 7-10 business days via postage and within 72 hours by email.

Staples Return Policy

Staples Exchange Policy

Staples provides the exchange policy for 30 days. You can return the item either online or in-store. If you plan to change an article in the store, be sure to possess the receipt in its original form, which must be in the original packaging and in good condition. If the product you purchased was damage or not as expected, you’ll given a replacement at no cost when you select “damaged or defective” as the reason for returning.

Return Policy for Gift Card

Items purchased with gift cards can returned in 30 days. You will receive a credit and store credit for the best cost. Refunds for present cards can issued within 72 hours by email or within 7-10 days by post.

Staples Exceptions

You can return most items by Staples policy. However, there are a few exceptions list.

  • There is no return for expired or open ink and toner.
  • There are no returns for software that is open-box. It is only possible to return it if it still needs to opened within 30 days.
  • Custom-assembled furniture and other custom orders will only returned if they are not defective.
  • Earphones, earbuds, and headphones aren’t returnable.
  • Phone and gift cards cannot returned and are not refundable.

Staples Return Conditions

A few of the terms for your goods include:

  • Refunds for credit or debit cards will processed using the same card number.
  • Checks purchased with cash can returned in 14 days, and you’ll receive store credit.
  • In the event of no proof of purchase, identification may needed.
  • You must remove all personally identifiable information you have from any item that you would like to return.
  • The defective things cannot exchanged.

Staples Money Back Guarantee

Staples offers the refund in the same form that it was purchase.

  • Staples will refund your amount via credit or debit card if you use it when shopping for a product.
  • In exchange, you can receive store credit if you purchase something with gift cards.
  • Staples will reimburse you in cash if you made payment with cash or check.
  • Staples will refund you a corporate check if your pretax balance exceeds 500 dollars.

Staples Warranty Claim Policy

The warranty covers any product bought or leased. The product must be suitable for everyday use and last for a specified time, per the paid cost. Staple also offers Easy Care Service Repair Replacement as an accidental Protection Plan.

Staples Methods (Online or In-stores)

Please return the item via their website or visit the Staples store.


If you want to return the item online, You must

  • Log in to your Staples account on their website.
  • Select the order, then hit “Return Order” to initiate the return.
  • Select the items you want to return, and include the reason for your return.
  • You will receive an email confirmation with a scheduled date.
  • The courier service picks up between 7 am and 8 pm.

It is important to note that any online purchase can returned to a Staples store for a full reimbursement.


You may also return products in-store.

  • Locate the nearest Staple store.
  • Take the item back in its original condition and packaging together with the receipt.
  • Staples staff will assist you with returning your items.

staples return policy without box

If you aren’t satisfied with your Staples purchase, you may return or exchange it with a receipt or packing slip. Your purchase must be in original condition and packaging (including any manuals or parts).

Staples Delivery and Shipping Policy

You will receive an acknowledgment email after your order has shipped. The shipping costs for orders less than 35 dollars will cost $5.99, while delivery is free for orders that exceed $35. You can track your order by using the tracking number included by email. Delivery times are between Monday and Friday. 9 am until five p.m. For addresses for business for business-related lessons, as well as from 7 am until seven p.m. for residential addresses.

DayBusiness TimeResidential Time
Monday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Tuesday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Wednesday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Thursday9:00 AM – 5:00 PM7:00 AM – 8:00 PM
Friday9:00 AM – 5:00 PM7:00 AM – 8:00 PM

Return Policy Time Duration

The return restrictions are as follows:

  • Office equipment can returned at any time.
  • Furniture and tech items can returned within 14 days.
  • The return window for software is 30 days.
  • AppleCare plus things can returned within 30 days.

Tips for Making Returns

Be aware of these guidelines to maximize your profits

  • Coupons cannot redeemed if you return a product that you purchased through it.
  • Make sure you delete all your personal information from the devices you return.
  • The discount amount deducted from the refund when purchasing an item with gift cards.
  • Be sure to include all the original packing materials and receipts when returning an item.

staples return policy no receipt

It’s OK to return a product without a receipt to the store you bought it from. Staples can search your receipt for you and offer an entire refund. Print your receipt online using the ” My Orders” section. If you still need proof of purchase, you’ll only be eligible to receive credit in-store for the lowest price within thirty days of purchase. The identification you provide might required.

Staples Order Cancellation Policy

By Staples Return policy According to their Return policy, they cannot cancel or modify the order that placed. This means that you are unable to change or add items to your order. When the item arrives, you may accept the order and then process self-returns, then contact Staples to request the return or return the item to an in-store Staples store.

Faulty Products Policy

If you receive a damaged or incorrect product, you can return the item to Staples. You can contact customer support or talk to an employee through their website. Staples will coordinate a pickup for the item and will offer an entire refund at no cost. You can also return the item to one of the Staples stores.

Staples Store Timings

Stores are open and closed in different hours from the region. To determine the hours of operation in your area, search for the store on the site.

Staples Customer Service Hours

During days of the week, calling can made between 7:30 am and midnight EST. Emails and calls sent anytime.

Staples Contact Details

Contact customer support by calling +1-888-515-88880.


What is the Staples return policy for in-store purchases?

Staples typically allows returns for most products within 30 days of purchase, provided they are in their original condition and packaging.

How do I initiate a return for a Staples purchase?

You can initiate a return by visiting a Staples store with your purchase and receipt or by contacting Staples customer service for online orders.

What is the return period for Staples online orders?

The return period for online orders is generally 30 days from the delivery date.

Are there any items that cannot returned to Staples?

Yes, certain items, such as opened software, gift cards, and personalized or custom-made products, may not be eligible for returns.

Can I get a refund for my return, or can I exchange the item for something else?

Staples offers refunds for returns, but you can also exchange the item for a replacement if that’s your preference.

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