SoftMoc Return Policy - Returns & Exchanges

SoftMoc Return Policy – Returns & Exchanges

Explore the benefits of SoftMoc return policy of 75 days. Find out how you can return products online or in-store. The ultimate guide to stress-free returns.

SoftMoc Return Policy

Softmoc is a Canadian accessories manufacturer that founded in 1990. It offers many products such as sneakers, sandals as well as casual boots, dress shoes and slippers for women, men and kids. If you’re unhappy with your purchase, you can return the item, but you should be aware of the Softmoc Return Policy.

This article explains the Softmoc Return Policy. Purchases made online at SoftMoc can returned after 75 calendar days to the store’s retail location or sent to our returns centre. In-store Pickup orders can returned to any store location within 75 days. This excludes outlets.

Information Details 
Return time 75 days 
Return medium In Store & Online 
Refund method Original mode of payment 
Customer service hours Monday- Friday: 9 am to 7 pm EST. Saturday: 9a m to 6 pm. Sunday is closed.
SoftMoc Return Policy

Return policy method

SoftMoc provides customers with two options for returning your product. You can choose any of the options that best suit your convenience. Return your purchase through the store or by mail. You can return your purchase to the location where you bought it.

SoftMoc return policy in-store

If you are near a SoftMoc store, returning to the location is an easy way to return. Find the closest SoftMoc Store. To return a product from a store, the buyer must return the item to the nearest store with all receipts from the beginning and an online receipt of purchase along with the original packing slips or a copy of the confirmation email sent to you when shipping, regardless of the circumstances that apply to it. The item has to delivered in the original packaging. Be sure to bring evidence of purchase with the thing. You can return or exchange the item for credit from the store in the first 90 days from the date of purchase.

SoftMoc online return policy

Check that your item is original and in a state of originality and is eligible to returned. Online orders can returned via post.

To obtain a Return ID, enter your order number and Last Name on the Return Order tab. Your recipient will get an email containing all return information required and, if appropriate, the return label for free. Suppose you aren’t eligible to receive an unrestricted Return Label. In that case, You can make an appropriate one to send to the Courier using the instructions in the “Return Address for Canadian Customers” provided. The goal is to put your Return ID on the exterior outside your box and not on the shoe itself.

SoftMoc exchange policy

Visit the store or send a letter to exchange your item. It is still your responsibility to pay the shipping costs and handling charges for mail-in exchanges. The amount you pay for the returned product will credited to your account to purchase the new item. You can exchange your item at the store. The item must be in its original state of being. It is sugges that you visit the retailer to trade the article since it’s convenient and all the processes are right in front of you. The staff will help you in making an exchange for other dimensions, colours and styles.

Free Size exchange

We provide an easy refund and repurchase option for those who love their purchase but require an enlarged size.

To exchange the size, go to the order Tracking page, click the “Free Size Change’ link, and choose a new dimension for the product. You can exchange the item at an outlet near you or return it by courier. We will issue the return label for free via email. Larger sizes will shipped on receipt. The original item must meet our return policy to be eligible for exchanges of size.

SoftMoc Refund Policy

Refunds can applied to the method of payment used to purchase online. Refunds are determine based on the amount that spent for the item(s) as well as any sales tax added in the course of purchase. The buyer requests a timeframe that is three to ten working days to allow the adjustments to show up on their statement.

The estimated delivery times are different from holidays or weekends due to the time of delivery for couriers. If you have a frequent Purchase credit applied to an initial purchase but was not creditable, it will reimbursed once the purchase has returned. If you wish to use the credit, you must wait for the purchased item to returned before making a new purchase since only price adjustments made online apply.

SoftMoc Price Adjustment Policy

SoftMoc offers the ability to make one-time adjustments in price on items that have reduced in the first 30 days from purchase if they’re still on sale with the exact size, colour and dimensions. The process of the request to adjust prices beyond 30 days has yet to assessed.

SoftMoc doesn’t adjust pricing for promotions with deadlines, such as door-crashers during winter sales, Boxing Week, Black Friday, Cyber Monday, and other occasions.

Softmoc return policy without receipt

You can make a return with no receipt. However, there’s an exception. If you have lost your receipt and wish to return an online purchase, You can obtain a PDF version of the receipt. You must log in to your account and print the receipt, which confirms the purchase.

Return Policy condition

  • The item must returned within 75 days after purchase. You can return it in person or by post.
  • The product has to received back in its original packaging.
  • The item should undamaged, not worn, washed or washed, and not altered.
  • All tags need to attached to the product.

SoftMoc Shipping Policy

SoftMoc provides free shipping on eligible purchases, with most products to all destinations. Shipping costs shown on the checkout page following entering your shipping information. Shipping costs are per item, and most purchases handled within 24 hours, the shipping time being between 1 and 4 days for delivery.

In Store Pickup

SoftMoc gives customers the option of shipping their purchases to picked up at any SoftMoc website within Canada for no cost. If an item’s price is less than $ 34.99 or a Clearance Item, discounted shipping offered at $3.99. Place your order at and then select “In-Store Pickup.” provides free shipping to the store as well as in-store pickup of items at the pickup location you have chosen. The $3.99 cost only charged if the item is available at a different place than you selected. The pickup of orders typically takes within 48-72 hours following the delivery at the location of the retailer, but it can take longer when items are deliver to remote stores. Holidays and weekends are separate from the estimated delivery times due to the time of courier operation. provides free shipping on eligible online orders, which includes the return service for no cost. For a return request to SoftMoc, visit their Order Tracking website or contact the SoftMoc Customer Care team.

SoftMoc Contact Details

Contact them at 1 877 763-8662. You can send them an email at


What is SoftMoc’s return policy?

SoftMoc offers a return policy that allows customers to return most items within a specified period for a refund or exchange.

What is the return period for SoftMoc purchases?

The return period may vary, but typically, SoftMoc allows returns within 60 days of the purchase date. 

Do I need a receipt to make a return?

Yes, you will typically need to provide proof of purchase, which is usually the receipt from your purchase.

Can I get a refund or exchange for my returned items?

SoftMoc offers the option for a refund or exchange, depending on your preference and the availability of the items.

Can I return items purchased during a sale or with a discount code?

Yes, you can usually return sale items or items purchased with a discount code.

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