Shein Return Policy - Exchange Guide

Shein Return Policy – Exchange Guide

Shein Return Policy, Don’t be Ordinary. embrace extraordinary. Shein offers its customers the option to return their purchase for a refund within thirty-five days after receiving the purchase. If, for any reason, you are not satisfy with your purchase, you can quickly return the item. The product should have been purchase in its original state with a receipt. Be sure that the item not damaged or worn. The item must be in its original and saleable condition.

Details about Shein Returns:

Information Details 
Website Shein 
Return time 35 days 
Return mediumOnline 
Exchange method Via Mail
Refund method Original payment method 
Contact 1 844 802 2500

Shein UK Return Policy Methods:

The only way to return your item at Shein is to return the product by mail.

Shein Online Return Policy:

If you wish to return the product by mail, you must follow the instructions given:

  • Go to Shein’s website. Shein website, log in to the account you have created.
  • You can go to “My Order” in the “My Order” section and locate the item you wish to return.
  • Please provide the reason for why you’d like to return your product.
  • Follow the instructions on the website, and then follow the steps on your website and click “Next Next Step.”
  • You must select the method to refund.
  • Choose the return option, allowing you to return the item by UPS instead of USPS.
  • Place your item in the original packaging, and remember to place your return address at the top of the box.
  • The customer will not be eligible to claim an exchange if the returned product not shipped correctly by the applicable shipping labels.
  • Be sure to ensure that the item returned within 35 days following the date of the purchase or the date of delivery.
  • Note this: The return labels will only work if the return made within the US. We are making the return within the US.
Shein Return Policy

Shein Return Conditions:

If the item is in any way not in its original state, Shein will not accept the product. The product must be in good condition and unaffected. You obliged to submit the return within 35 days of the purchase.

Shein refund policy:

Once you have received your item, Shein initiates your refund process and checks to see whether you are eligible for a refund. The average time frame for refunds is approximately three to five work days. If you sent the item by mail, you must wait a few days before getting a refund because there is the possibility of delays in transportation.

Returns will occur in the same place in the method of payment that you initially used. For more queries, please get in touch with our customer support department. They will assist you with obtaining a refund if you are eligible.

Shein exchange policy:

The process of requesting an exchange with Shein is not an easy task. It is not easy. I will have to call the customer service department to ensure they can identify your return as an exchange and make the necessary arrangements. When Shein receives your parcel, they will complete your business. Your first exchange with Shein is free. There is no need to pay the first time you exchange. However, you must pay for the sale if you’ve done it before and want to do it again.

Shein Gift Card Policy

Shein offers gift cards and tangible gift cards. You can purchase gift cards online, which will sent to you via email. If gift cards taken or misplaced, Shein will not be accountable for them and will not replace them with a different card. Shein gift cards don’t possess the option of having an expiry date. They not permitted to used again. Gift cards purchased at Shein considered the same as cash. You can verify the gift card’s balance by typing in your card’s number and the PIN number.

Shein Return Policy without Receipt:

Since Shein is an internet-based shop, You don’t have to give a receipt when returning. You don’t need an official permit when you make a return. A confirmation email and the order number will used as proof of purchase so you can return the item without needing a receipt. Log in to your account and begin your return.

Shein Return Policy

Shein Return Policy Exceptions:

Following is an example of return exemptions that are available at Shein:

  •  Lingerie  
  •  Beauty products  
  •  DIY Tools  
  •  Pet Products  
  •  Bodysuits  
  •  Jewelry  
  •  Party Materials  
  •  Pet Products  
  •  Underwear  
  •  Accessories  
  •  Cosmetics  

Shein Delivery and Shipping Policy:

Following are the shipping and delivery guidelines for Shein:

  •  Quick Ship is available in all states. Rapid Ship is accessible in the majority of US states. It can take between 4 and 7 days for delivery. You must pay 3.99 dollars. Shein offers free refunds on orders over $30.  
  •  Standard delivery (for PUERTO RICO) is available in all US states. The purchase will delivered between 14 and 15 days. You must pay 22.99 USD. They also offer free shipping on orders over $199.  
  •  Express delivery (not available for PUERTO RICO) available for the mainland United States. The duration of express shipping is between 8 and 9 days. You have to prepared to pay 12.90 USD for the delivery fee. You can avail of this service for free on purchases over $129. 

Shein Order Cancellation Policy:

Shein begins processing your orders when they received. Therefore, you’ll have only a few minutes to change your order. You can change or cancel your order after you’ve placed it on the Shein website. But there is no warranty for the period.

Shein Faulty Returns Policy

If you want to file a claim for damage To file a damage claim, you can reach out to your customer service team by calling 844-802 2500 if you receive a damaged, faulty, or defective item.

Shein Customer Service Hours

You can reach our Shein Customer Service team from 6:30 AM until 9:00 PM ET, all seven days a week.

You can reach our Academy Customer Service team at 1-844 202 2500. Users can also live chat with a team member via the web page and mail an email to


How Do I Access My Return Shipping Label?

When you have completed returns, the easiest method to locate the return label is the following:

1 – On your account, navigate to My Orders.

2. Click on the Order Details.

3. Next, Click Return and Return Record and choose the method to return.

4- Click “View” to save and print the return label.

How Many Return Days Does Shein Allow?

Shein provides you with exactly 35 days from the “date of the purchase” to begin the return process.

How Do I Initiate the Return Online?

You’ll need to log in to the SHEIN account. Go there to “My My Orders”.

After that, click the “Return Items” button and select the items you’d like to return.

Who Pays The Return Shipping Charge?

If the first items removed from your order, the return is free.

Once you’ve received the item from your order, you’ll required to prepared to pay $7.99 to return any other items.

How Easy Is It To Make an Exchange?

The first exchange you make from a purchase is free. After that, you’ll be accountable for the cost of returning the item.

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