Sephora Return Policy & Exchanges

Sephora Return Policy & Exchanges

Sephora Return Policy: It allows you to return, exchange, or swap the items within the Sephora Shop if you aren’t satisfy with the products you buy. If you decide to return your purchase within 30 days, you’ll receive a credit using the payment method you used to purchase it.

The merchandise can returned online via post or by going to the store. You’ll be able to get credit online if you return it by mail in 30-60 days. Recognition at the store will granted on in-store purchases If they returned after 31-60 days.

Details of Sephora Returns

Information DetailsSephora
Return Period60 Days
Refund Period30 Days
Refund MethodOriginal Payment Method, Store Credit, Online Credit
Exchange Period60 Days
Return MediumsMail, In-Store
Chat Hours5am – 9pm PT
Phone SupportMonday-Friday: 5am-9pm PT, Saturday-Sunday: 6am-9pm PT
Customer Service Number1-877-737-4672
For Hearing Impaired1-888-866-9845

Sephora Return Policy Terms & Conditions

The item you plan to return must be in brand-perfect and brand-new condition. Returning your item is possible with receipts. The returns scrutinized to determine if they are eligible when you send a thing to refunded. You may need to show your government-issued ID card or a driver’s license to assist Sephora in identifying you.

If you send items to Sephora for returns, but they still need to receive acceptance, Sephora will not send the items back. Some Sephora favorites kits, gift cards, and personal care products cannot returned via post or at the store.

Sephora Return Policy

Sephora return policy no receipt

According to Sephora’s return policies, it is essential to keep a receipt for the item you’d like to return. Sephora. If you’ve got a Beauty account, they can look through your purchases even if you do not have receipts.

Methods to Return at Sephora

Returning items can done differently if you purchase them online or in a store.

Sephora In-store Purchases

The item must returned within 30 days of the date you made the initial payment. If you would like to return a present at Sephora, take the receipt for the gift, and you’ll issued a Sephora credit for the store, which is only valid in Sephora stores.

SephSephora’sureturn policy does not allow mail returns on Sephora in-store purchases. Buy. Onlionline Pick-upers, Samesame-day deliveryers, Instacart, DoorDash, or shipshippers.

  • When you purchase using a credit or debit card in the Sephora store and return it within 30 days of purchase, you will reimbursed to the card with the credit or debit. If not, store credit is only available for Sephora stores.
  • Purchases made through Shipt or Instacart when they returned in thirty days the purchase will credited to your credit card or debit card. In other cases, a Store credit can granted only for Sephora shops.
  • Purchases made using Klarna and Afterpay If they returned in thirty days, they will refunded to the selected Klarna and Afterpay card. If not, store credit will only given to Sephora stores.
  • Purchases made with a Sephora gift Card, PayPal, or Sephora Online Credit, in the event of a return within 30 days of purchase, will reimbursed as the equivalent of a Sephora Gift Card. In other cases, store credit issued to Sephora shops only.

Online Purchases Return Procedure

Sephora offers mailing services and in-store returns for purchases made on their app or website.

Sephora Return Policy By Mail

Return the product by the mail:

  • Visit Sephora’s website.
  • Input your Order Number as well as the ZIP Code for shipping.
  • Request a free return label.
  • If you’re returning products, include the original packaging slip from Sephora.
  • Pack the product in the original box or carton and in Sephora’s packaging. If you do not have the original box, you can use a well-padded box to ensure that no damage caused to the product.
  • Print the return label free or, if you have it, Request a printer-less FedEx Mobile Return Code.
  • Deliver your parcel to the chosen FedEx address.
  • You will receive an email confirmation once the return has stated to processed.

It will take 30 business days after the item sent to make refunds.

Sephora Returns to Store Location

To return products you purchased online, go to the nearest Sephora store. Bring your product with the original packaging slip, which must be in good condition and used lightly. You have up to 60 days to return to receive a full refund in the original method of payment. Bring your credit card if you purchased the product using a credit or debit card.

Sephora Return Policy Exceptions

There aren’t any noteworthy exemptions to the products. However, it would help if you remembered these things:

  • The items must returned after 60 days.
  • A receipt needed.
  • No refunds on items bought in other shops.
  • The articles should used sparingly.

Sephora Refund Policy

It is possible to send the item to Sephora to receive a full reimbursement using the original payment method. If you return the item for an exchange after 30 to 60 days, the return will not considered a refund. However, you will receive a refund with store credit.

It will take a minimum of 30 days from the time your return accepted before a refund can issued. Purchases made with an online gift card will published as an online credit to mail-in returns, or items purchased in stores will returned in the condition of credit for store purchases. The refund amount you receive may differ due to the bank or provider you use.

Sephora Exchange Policy

You may exchange an item at Sephora for sixty days. Sephora’s exchange policies could be more flexible. It is possible to exchange products in-store. The items you return should be in brand good condition and a new, gently used condition. If you swap an item for a different thing for a small amount, there will not a refund given for the price difference.

Sephora Gift Card Policy

Sephora provides three types of gift cards:

  •  Sephora Gift Cards  
  •  Cards from EGift  
  •  Store Merchandise Credit  

These gift cards don’t have an expiration date. You can buy the gift card in-store, online, or over the telephone. You must use Sephora’s online website or app to purchase an eGift. You can apply the amount to already existing Sephora Gift cards. Applying any amount to store merchandise or eGift cards bought through other authorized merchants is impossible.

You can check the balance of your gift card by entering the account along with your PIN. You can also dial 1-800-860-7897 to check your credit.

Sephora Delivery and Shipping Policy

You will receive a confirmation message when your order is ready to delivered. Orders processed within two to three days after placing an order. The email includes all information regarding your order, including shipping details and tracking numbers.

  •  Free Standard Delivery is available by the company to Beauty Insiders members with no cost minimum for the purchase. It will take 3 to 5 days.  
  •  Free Standard shipping is available for Guest Checkout orders of $50 and over that require 3 to 5 days.  
  •  Standard shipping at $6.95 offered for Guest Checkout orders under $50.  
  •  Guaranteed Two Business Day Shipping charges of $10.95.  
  •  A Guaranteed One Business Day Shipping costs $16.95.  
  •  The Gift Card or eGift cards delivered at no cost.  

Sephora Order Cancellation Policy

Once you’ve made your order on Sephora’s website or application, there is no way to apply any modifications to the order. There is no option to change your purchase. But you can cancel your order within an hour of placing it and within a day of putting it. Visit your Order Details page for more information about what’s happening with your order.

What Products Sephora offers?

The products that Sephora offers Sephora include:

  •  Hair Care Products  
  •  Skincare Products  
  •  Home Fragrances Products  
  •  Bath & Body Products  
  •  Lip & Makeup Products  
  •  Beach Wave Sprays  
  •  Fragrance Value & Gift Sets  
  •  Clean Hair Products  
  •  Natural & Organic Options   
  •  Makeup Tools and Brushed  

Sephora Return Policy for Damaged or Faulty Product

If you’ve received a defective item and returned it to Sephora within sixty days of your purchase, Sephora can offer you a refund or exchange offer for a new product.

Sephora Returns Policy after 30 days

The company will offer an entire refund on brand-new or gently used products when you return them not more than 30 calendar days after the purchase. Sephora may give you an item credit if you return it between 31 and 60 days after you purchased it.

Sephora return policy cash

If you’d like to receive a cash refund then you must return your item in the first 30 days.

Tips for Making Returns at Sephora

Remember the following suggestions before making a return

  •  You must return your item within 30 days for the total amount.  
  •  You can claim credit to the store when you return the item within 31 to 60 days.  
  •  A receipt required for exchanges and returns.  
  •  The items must be brand new and in good condition.  
  •  Sephora has a return policy for in-store and online purchases.  

Sephora return policy without box

Suppose you’re sending the item to our centre for distribution. The original packaging isn’t required. If you’re doing it at a store, please call the nearest Sephora location directly to confirm whether the packaging is required.

Sephora return policy canada

Sephora Canada in-store purchases, Buy Online and Pick Up orders, Same Day Delivery orders and Doordash orders of Sephora products may be returned or exchanged within 60 days, Instacart orders of Sephora products may be returned within 30 days if the product is in new or gently used condition with a receipt.

Sephora Customer Service Hours

The chat hours offered by Sephora are between 9:00 am to 5:00 pm (Pacific Time).

The hours for phone calls are Monday through Friday, 5:00 am until 9:00 pm (PT). The hours are between Saturday through Sunday, 6:00 am until 9:00 midnight PST.

DaysCall HoursChat Hours
Monday to Friday5:00 am to 9:00 pm PT5:00 am to 9:00 pm PT
Saturday & Sunday6:00 am to 9:00 pm PT5:00 am to 9:00 pm PT

Sephora Contact Details

Live chat is available with Sephora’s customer service representatives on their website. They can reached via email to get customer service or to inquire about your shopping needs and other queries. Contact customer service at 1-877-737-4672. If you are hearing impaired, please get in touch at 1-888-866-9845.

FAQs – Sephora return policy

What is Sephora’s return policy?

Sephora typically offers a flexible return policy, allowing customers to return most items within a specific timeframe for a refund or exchange.

What is the time frame for returns at Sephora?

Sephora usually has a specified time frame for returns, often within 30 days of the purchase date.

Can I return items without the original packaging?

Sephora typically requires items to returned in original packaging, including any accessories and documentation. 

Sephora return policy after 90 days?

You will receive store credit if you return items within 60 days. However, Sephora does not offer a refund for items returned after 90 days.

How is the refund issue?

Refunds typically issued in the original form of payment. If you purchased with a credit card, the refund would usually credited back to that card.

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