Pretty Little Things Return Policy - Refund Policy

Pretty Little Things Return Policy – Refund Policy

Find out the details about the Pretty Little Things return policy in 28 days. From rules to exclusions, find all the information required to ensure a hassle-free return.

Pretty Little Things Return Policy:

The Pretty Little Thing policy requires customers to return their items 28 days after processing the order to receive a refund or exchange. The items must in good condition or washed, with intact tags and not being utilize outside of the store, and they must request an exchange or refund within the timeframe of 28 days from processing. The brand’s popularity has increased to clients seeking the Pretty Little Thing returns policy, described in this post.

Details about returns

Information Details 
Website Pretty Little Things 
Return time28 days
Return medium Via mail 
Exchange NA
Refund method Original mode of  payment 
Contact +44 161 713 3371

Pretty Little Things Online Return Method:

If you wish to return an item purchased on the Pretty Little Thing online store, sign up on their website and then navigate their return portal. Repackage the item in its original packaging, ensuring it remains waterproof. It is essential to ensure the labels and tags are securely tack on.

Pretty Little Things Return Policy

Customers can make labels for shipping from the returns portal and then send them to a local shipping company, such as USPS, to delivered. The site doesn’t specify whether the returns portal generates the barcodes for shipping addresses to create labels for customers. Returns will formally acknowledged and mailed to you.

Please note that Pretty Little Thing does not pay for return shipping. The return label gives the correct address and an easy way to track your order. The cost of shipping items back is your responsibility.

Pretty Little Things Exchange Policy:

Pretty Little Thing does not offer an exchange policy for customers. The website provides a simple way that customers can return or return their purchases. Pretty Little Thing offers an exchange policy. However, it might not function according to the plan.

To start a return process, instead of specifying the item you want to return during an exchange, it is recommend to make that decision. You may either wait for an exchange and proceed with your purchase or purchase a different item. The advantage of this procedure is that you can quickly return to the site to complete your order without needing to navigate another system.

Refund Policy:

The rules are simple. The package must contain the package slip for packing, a shipping label and other items in the sealed and waterproof box. Refunds will returned to the credit card that they were make from. If you have any questions, contact us at the Pretty Little Things Customer Service Department.

Return Policy without a receipt:

As an existing customer, you have an account on their site, which will used to store the products you’ve purchased. Printing a shipping tag with the packaging flip will provide a Pretty Little Thing and proof of the purchase. Since it’s an online retailer, giving a paper receipt is unnecessary. You can also return your purchase without a receipt by showing the purchase confirmation email.

Return Policy for faulty items:

Pretty Little Thing handles defective products in different ways. The company is seeking a photograph of the defective item and the order number we used to place the order. The site is unclear regarding the following steps if an item is faulty.

Pretty Little Things Return Policy exception:

  • Beauty products and accessories are not refundable.
  • Products for grooming and swimming are not returnable. Swimwear has a hygiene seal that indicates whether it’s worn.
  • Buy through Pretty Little Thing with care to avoid problems that arise from non-returnable products.

Pretty Little Things Return Policy after 28 days:

The company’s return policy stipulates the time period is 28 days. However, asking for leniency on specific instances and products is possible. A few people have discussed the flexibility in the Pretty Little Thing return policy. It is straightforward about the length of time and the required conditioning of the product.

If you wish to return an item that is outside of their return period and quality standards, it is advise to get in touch with PLT. They can work with you to ensure your customer satisfaction.

Pretty Little Things Order cancelation Policy:

We will start your order process quickly to ensure that the new item arrives quickly. After your order has made, you cannot change or cancel it if you are in a position to cancel the order and wish to return it after 28 days from the date of the purchase.

Pretty Little Things Return Conditions:

  • If the product is damage or not present in its original state, Pretty Little Things will not accept the item.
  • The product must be in good condition and unaltered.
  • Pretty Little Things does not accept returns if the item does not have sales tags.
  • The item must be in a resalable state.
  • The item has to be return within 28 calendar days from the date of purchase.

Pretty Little Things Delivery and Exchange Policy:

  • UK Saver Delivery offers three working days when orders placed before 11 pm, Monday through Saturday, at a cost of PS3.99.
  • UK Next-Day Delivery can arranged for next-day orders between 11 pm on Sundays, Fridays, and 9 pm on Saturdays.
  • Delivery is accessible at least ten days before delivery and includes choosing a day for delivery and costs PS8.99, excluding next-day delivery and postcode limitations.
  • Click & Collect offers a free delivery service on orders placed before 11 pm, Monday through Saturday, for delivery within a time that is three days.
  • PLT Royalty Delivery & Free Returns offer next-day delivery for orders received before 11 pm on Sundays and Fridays and 9 pm on Saturdays. PS9.99.
  • Orders made between 11 pm on Sunday and Friday will be ready to collect on Monday with the UK Next Day Click and Collect available at PS5.99.
  • Standard International shipping takes ten working days, excluding weekends, and costs PS7.99.

Estimated delivery times are based on the processing time of the warehouse and calculated based on the order day of placing. It is possible to receive a next-day delivery dispatch notification at midnight on the day of delivery you expected to receive.

PLT contact Details:

Customer service for the Pretty Little Thing customer service can reached via +44 161 713 3371, by email, or via the Help Center. Shipping is available worldwide. However, certain restrictions are in place for orders from certain countries, as described in the page Delivery Information section.


What is Pretty Little Thing’s return policy?

Pretty Little Thing offers a return policy that allows you to return most items within 14 days of receiving your order. 

Can I return any item I purchase from Pretty Little Thing?

Most items can returned within 14 days, but there are exceptions. Items like swimwear, lingerie, pierced jewelry, and items with hygiene seals that have removed may not be eligible for return.

What condition should the item be in for a return?

The item you’re returning should be in new and unused condition, with all original tags and labels attached.

Is there a return fee for returning items to Pretty Little Thing?

Pretty Little Thing may charge a return fee for returning items, which will deducted from your refund.

How long does processing a Pretty Little Thing return take?

Pretty Little Thing aims to process returns within 10-14 business days from the date they receive the item.

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