Party City Return Policy Conditions

Party City Return Policy Conditions

Party City always wants customers to be happy so they can quickly return the purchase. You can return it on the first 30-day period of the purchase. The product has to returned in original packaging together with the receipt. It must not damaged, used or damaged. Otherwise, you are unable to return it to Party City.

Details about Party City Returns

Information Details 
WebsiteParty City 
Return time 30 days
Return methodIn-Store & Online
Refund methodOriginal payment method
Exchange In-Store & Online
Contact 800 727 8924

Party City return method

Party City allows you to exchange or return your purchase in two methods, i.e.,

  • In-Store Returns
  • Online Returns
Party City Return Policy

Party City In-store return

If you’re not completely satisfy with the purchase at Party City, then you can return it to the Party City retail stores. All you have to do is bring your item back to the location, and the thing is require to packaged in original condition with the invoice, receipt or a valid photo ID issued by a government agency. The product should have kept from opened.

Go to the store and talk to an agent from the customer. You can seek assistance from them. Customer service representatives will review the product you purchased or your proof of purchase to determine if it is eligible. If they have approve your purchase, then you may return it to the store, or your refund will processed.

party city return policy halloween

Please be aware that all Seasonal Merchandise such as Halloween, Christmas, Easter, etc. must be returned 7 days prior to the holiday in new condition, in original packaging, and with original receipt or order confirmation email and will be refunded to the original form of payment.

Party City Online Return Policy

Returning your item by mail. They will request you to provide your order number, name, billing information, and the other information required to fill out the return label. Put the item back in the original packaging and send the item back. For international returns, contact customer service for more details.

They will help you return the product and give you all the information needed to make the return needs to done. Shipping and handling costs are not refundable. The package must delivered to the address given:

Party City Exchange Policy

Customers must follow their own Party City return policy to exchange the product. Return the item at your local Party City store, wait until the item accepted through Party City, and you get an email confirmation. It is recommend that you mail back the item before placing an order again.

Shipping fees and other handling charges will taken from the customer’s account. The product you want to exchange should be pristine and include the original packaging. The product can exchanged in-store or by post within the 30 days you purchased it. For further questions, contact the Party City Customer Support department.

Party City Return Policy Exceptions

  • Seasonal products have to returned within seven days of purchase. Refunds of these items will made as a store credit.
  • Customized items are not returnable.
  • Party City does not accept the return of Partial Party kits.
  • Helium Tanks are not able to returned to Party City.
  • You might not be able to return Blade.
  • Timber Birthday kits are permitt to replaced.

Party City Refund Policy

If you choose to return the item in the shop, we’ll make the refund immediately. Refunds can take up to a few days before they reflect on your bank account, depending on the bank’s processing times. Refunds will processed in between 2 and 5 days, depending on the payment method, once you have received the returned. Shipping and handling fees cannot refunded. The store credit can used towards a future purchase made at Party City.

Party City Return Policy Conditions

  • If you wish to return the item, it must be pristine.
  • With a receipt or other evidence of purchase, refunds or return is feasible in Party City.
  • The product is require to in its original condition and resalable.
  • The product should not damaged or washed.
  • The item must not opened, and all tags must be present along with the product.

Party City Return Policy without a Receipt

If you return without receipt, you are more likely to rejected, and your request will be denied. You must visit the shop and request assistance from the store manager. Once they have approved your bid, you are allow to return the item without a receipt from Party City. The refund will given as a store credit to the lowest sales price for the product within 30 days.

party city return policy after 30 days without receipt

By Party City’s return policy, you are give thirty days to return your item. Party City will not accept the returns after 30 days. The item must kept from opened and unused for an adequate return.

Party City Halloween Return Policy

Party City has a different return period for seasonal items like Christmas, Easter costumes, and Halloween merchandise. You must return your items within seven days before the holiday. The return timeframe for the products you purchase differs from the regular Party City return policy.

Party City Store Timings

The hours of operation for the Party City in the US listed in the following:

DayOpening TimeClosing Time
Monday10:00 AM8:00 PM
Tuesday10:00 AM8:00 PM
Wednesday10:00 AM8:00 PM
Thursday10:00 AM8:00 PM
Friday10:00 AM8:00 PM
Saturday8:00 AM8:00 PM
Sunday8:00 AM6:00 PM

Party City Contact Details

  • We can reached at 800 727 8924.
  • Customers can contact us via email to
  • Live chat is available 24 hours a day.

Customer Service Hours

Party City customer Representative is available from Monday to Friday, from 7 AM until 8 PM.


What is Party City’s return policy?

Party City offers a return policy that allows customers to return most items within a specified period for a refund or exchange.

Can I return items that have used or opened?

Party City usually accepts returns of unused, unopened items. Items that have used or opened may not be eligible for return, especially for hygiene or safety reasons.

Do I need a receipt to make a return?

Yes, you will typically need to provide proof of purchase, which is usually the receipt from your purchase.

Can I get a refund or exchange for my returned items?

Party City offers the option for a refund or exchange, depending on your preference and the availability of the items.

 What is the return shipping cost, if applicable?

If you’re returning items by mail, the return shipping cost may be at your expense. 

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