& Other Stories Return Policy - 2023

& Other Stories Return Policy – Refund policy

Learn the ins and outs of & Other Stories Return Policy, with a 30-day window to return your purchase without hassle. Make the most of refunds and understand how to make more intelligent purchases.

& Other Stories Return Policy

& Other Stories has a reasonable return time that permits customers to return their purchase within the first 30 days from the date of the purchase. Customers are welcome to return the product for a refund to the retailer. The item returned must be in its original state and its original packaging.

Check that the product has not damaged or damaged or worn. The product must be in excellent and saleable condition. You must provide a document of purchase to receive your money back.

Details of & Other Stories Returns

Information Details 
Website & Other Stories 
Return time 30 days 
Return medium In store & Online
Exchange NA
Refund method Original mode of payment 
Contact 020 7660 3006

& Other Stories Return Conditions

Here are the conditions for returning to & Other Stories:

  • The item should be in good working order.
  • Tags must attached to the items.
  • Include an original packing slip along with the package.
& Other Stories Return Policy

Return Method at & Other Stories

Customers can return their purchases by mail or in-store. & Other Stories does not accept products that have damaged.

In-store Return to & Other Stories

If you’re not completely satisfy with the purchase at & Other Stories, you can return the item at & Other Stories retail store within 30 days from the date of purchase. All you need to do is return the item to the store. The product must returned in its original packaging, along with a receipt.

In the store, you can meet an agent from the customer. You can get help from them. A customer representative will examine your product and receipt to determine the eligibility. If they approve your product, you can return it at the store. They will refund your purchase immediately if your item is compliant with the Other Stories Return policy.

other stories return policy in store

If you have purchased an item from the & Other Stories website and are unhappy, you may return the item in-store or via the Internet. There are some steps to process your return online.

  • Visit and Other Stories’ website.
  • Log in to your user account. Complete this return request form.
  • Visit the order section, then locate the items you want to return.
  • Choose the item you wish to return.
  • Follow the steps given on the portal to make your return successfully.

After that, you’ll be able to return the product and make an application for a refund or exchange. After & Other Stories has received the product, then the return process will begin.

& Other Stories Refund Policy

The product has to returned within thirty days from the date of the date of purchase. Refunds will made in 14 days within the payment method you used to purchase it. If you wish to receive a complete refund, the item must returned by the receipt that you received in original. If you send a return with a receipt, you can receive a reimbursement using the payment method you initially used.

  • If you don’t receive the money back within 14 days, you must notify your bank or card company. Be sure your item is unworn and undamaged, and the return is complete with all required documents to receive a complete refund.
  • If you have paid using the Klarna, you’ll receive the information directly from Klarna.
  • If you purchased the product using PayPal, then the refund will made within 14 days from the date you received the item.

Return of faulty product to & Other Stories

If you’ve received a defective or damaged item from the business or an incorrect product that you do not desire, you must notify the customer service department at the earliest time you can. They will arrange for pickup, or they will be accountable for paying for shipping charges.

& Other Stories Order Cancellation Policy

Unfortunately, you do not have the right to cancel an order after it’s been place. However, if you do want to try it, you have to contact customer service to determine whether your purchase and determine if it’s suitable to canceled. If you’re still trying to cancel your order, you can return the items. Follow the guidelines for returning items mentioned earlier in this post and begin your return process after receiving your product.

& Other Stories Return Process After 30 Days

The return window for Other Stories is around 30 days. It is possible to exchange within 30 days of the purchase and ask for an exchange using the first payment method. But if you have to return your purchase within 30 days, it is possible to return the item, but the refund will be as store credit. You can apply the store credit to make a future purchase.

& Other Stories Exchange Policy

As per & Other Stories return policy, Return your item within the return timeframe. The item must returned in the original state as it was receive. If you are looking to exchange the item, begin your return process for the purchase you made and make a new purchase for the new item. You will still need to pay the shipping charges and handling fees to exchange mail-in items separately.

You can exchange your product at the shop. The product should be in its original state of being. It is recommend to visit the store to exchange the product since it’s convenient and all the steps are proper in front of you. For more queries, you can contact our customer service department.

& Other Stories Return Exceptions

According to the return policy of & Other Stories, the following are some exceptions:

  • The item must returned in its original state if damaged or altered so that you cannot replace that product.
  • And Other Stories does not accept the return of any used product.
  • Customized items are not able to returned.
  • You are not able to return earrings due to hygiene reasons.

Contact Details

Contact customer service by mail at customerservice.uk@stories.com. Live Chat on their site or toll-free at 020 7660 3006.

Customer Service hours

Customer service is accessible during the during the following hours:

DayOpening Time (GMT)Closing Time (GMT)
Monday08:00 AM09:00 PM
Tuesday08:00 AM09:00 PM
Wednesday08:00 AM09:00 PM
Thursday08:00 AM09:00 PM
Friday08:00 AM09:00 PM
Saturday09:00 AM06:00 PM
Sunday09:00 AM05:00 PM

& Other Stories Store Hours

The hours of operation for the United Kingdom (UK) are lists in the following manner:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM6:00 PM


What is the return policy for & Other Stories?

& Other Stories typically allows returns within 30 days of purchase for most products, as long as they are in their original condition and packaging.

What is the return period for online orders from & Other Stories?

The standard return period for online orders is usually 30 days from the delivery date.

Are any items that cannot returned to & Other Stories?

Some items, like swimwear and underwear, may not be eligible for returns due to hygiene reasons. Additionally, items marked as final sale may not be returnable.

Do I need a receipt for a return?

Having a receipt is typically recommend, as it helps facilitate the return process. However, & Other Stories may accept returns without a receipt at their discretion.

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