Mr. Porter Return Policy - Exchange Policy

Mr. Porter Return Policy – Exchange Policy

Learn more about Mr. Porter return policy. Learn how to initiate a refund and select your preferred payment method.

Mr. Porter Return Policy

Mr. Porter return policy offers a flexible policy of returns to its customers. You have up to 28 days after the date of purchase to return items. You can return your items if you’re not satisfy with them.

The item must not have used and in its original packaging. Returns are allow for products that are in good, sellable condition. If you return your product after 28 days, Mr. Porter will not accept it.

Details of Mr. Porter Returns

Information Details 
Website Mr. Porter 
Return time 28 days 
Return medium Online
Exchange Online
Refund method Original Payment method
Contact 00 44 330 022 5705

Methods to Initiate a Return:

  • Returns and exchanges must initiated in your MR. Porter Account.
  • Send your product to Mr. Porter.
  • Book your free collection or drop your package off at the nearest location.
Mr. Porter Return Policy

Returning your purchase

To make a refund at Mr. Porter, you must follow the steps below:

  • Sign in to your account on the website and go to My Orders.
  • Choose the order or order numbers that you wish to return.
  • Click the ” Create Return/ Exchange” button in the next step and enter why you wish to return.
  • If you wish to exchange, please select the size that you prefer.
  • To accept the Mr. Porter returns. You will receive an email with return instructions after submitting.
  • Signing the proforma invoice and the box is require to complete your purchase. You can request a PDF replacement if you don’t have the original. It will attached to your dispatch message.
  • Before delivering your package to the courier, pack and seal it.
  • To book a collection, you must contact UPS by calling 1800 823 7459 and referring to their account number, which can found in your returned email. You can book a collection by contacting UPS at 1800 823 745 and referring to the account number that you will find in your email.
  • If you do not have a Mr. Porter account, you must contact our customer service department. They will help you create one.
  • We prefer that you return items to us using our service so they are insure and safe. We cannot held responsible for any return. Please send your return to the following address:

MR PORTER DC2, 725 Darlington Avenue, Mahwah, NJ 07430, USA

Mr. Porter Refund Policy

Your refund can received as a store credit on your MR PORTER Account or via the original payment method. The refund timeframes can vary depending on your payment method and bank processing times.

Credit Card

If you choose to receive your refund on your credit/debit card, it could take up to 10 working days for your refund.


You will receive your refund in your PayPal account after 24 hours.

Store credit

Your refund will appear in your account 24 hours after you receive the email.

You must return the product in its original state. Shipping fees and handling costs are not eligible for a refund.

Mr. Porter Return Conditions:

Conditions for Mr Porter’s Return

  • Items must be resalable.
  • The item must not worn or used.
  • All items must be in their original packaging.
  • All accessories, parts, and paperwork must included in the thing.

Mr. Porter Policy for Repeated returns

The company provides a flexible returns policy for customers to experience easier online shopping. Mr. Porter maintains the record of returns made by the customers. You will flagged, or they will not allow you to make orders in the future, or maybe the company close your Mr. Porter account if the customers breach the terms and conditions of the return policy.

Mr. Porter Exchange Policy

Mr. Porter allows its customers to make an exchange for different sizes or colors. First, you need to return the product by following the standard returns policy of Mr. Porter if you get an exchange. You will receive your refund as a store credit and then place a new order. The returned product must returned in its original condition, along with all its tags and accessories. If you need more assistance, you can visit Mr. Porter’s official website.

Mr. Porter Returns Policy after 28 days

Try to make a return within 28 days of purchase. If, for whatever reason, you can’t make a return within 28 days, you are allow to make a return at Mr. Porter. Your return can accepted, and they will issue your refund through store credit. You can use this store credit for future purchases at Mr. Porter.

Mr. Porter Return Policy Exceptions

There are a few exceptions to the Mr. Porter Return Policy:

  • If the product damaged or altered, you will not able to return it.
  • Mr. Porter will not accept used products.
  • Return the shoes in their original packaging.
  • All jewelry must returned in its original packaging, unworn, and with all tags attached.

Mr. Porter Order Cancellation Policy

If you live in the UK, please get in touch with Customer Service Support at 0800-044 5700 or send us an email at. You can cancel or modify your Mr. Porter order by contacting Customer Service Support at +44 330 022 5700 if you are from the UK or by emailing us. Once your order has placed, the delivery process begins. You cannot cancel an order once it is in transit.

You can return items if you are unable to cancel the order. Follow the guidelines in this article to begin the return process as soon as you receive your item.

Mr. Porter Contact Details

Contact the Mr. Porter Customer Service Team at 0044 330 022 575. Live chat is also available on our website. You can send an email to me. It is available 24/7.


What is Mr. Porter’s return policy?

Mr. Porter typically offers a 28-day return policy for most items, allowing customers to return products within 28 days of receiving them for a refund or exchange.

What is the process for returning online purchases?

Suppose you made an online purchase from Mr. Porter. In that case, you can typically initiate the return process by logging into your Mr. Porter account, selecting the order you wish to return, and following the provided instructions.

Can I return items to a physical store location?

Mr. Porter primarily operates online, and returns are typically process through mail or courier services.

Are there any items that cannot returned?

Some items, such as grooming products, underwear, and swimwear, may not be eligible for return due to hygiene reasons. Additionally, custom or personalized items are usually non-returnable.

How long does it take to process a return and receive a refund?

Refunds are generally process promptly once Mr. Porter receives the returned item.

Is there a restocking fee for returned items?

Mr. Porter does not typically charge a restocking fee for returned items.

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