Mattress Firm Return Policy - Easy Exchange

Mattress Firm Return Policy – Easy Exchange

Experience the Ultimate Comfort: Mattress Firm Return Policy 120-Night Sleep Trial Allows Easy Returns for Maximum Customer Satisfaction.

What is Mattress Firm return policy?

Mattress firm is always looking for customers to satisfied. It offers a clear and straightforward return policy. Mattress Firm allows you to bring it home for 120-night trials. If you aren’t sure if it’s a good fit, or you don’t feel at ease, the buyer is able to return it within 120 days, along with using the receipt that came with it.

The item should be complete with all of the original tags if you wish to send it back. The item you want to return should unmarked and in pristine condition, as well as the original labels. The return process is as follows:

  • In-store Return
  • By phone
  • Live chats

Details about Mattress Firm Returns:

websiteMattress Firm
Return period120 days
Return MethodIn-store online
Restocking feesYes
Contact 877 346-8775

Conditions of Mattress Firm Return Request:

The mattress should not damaged, and it must also have all of the initial tags. If the purchaser takes off tags, they are void of your 120-night trial. Mattress companies do not allow tags that stained or untagged or mattresses that are not clean. If you ask for a return within 21 days of purchase, the company will only allow any return request because they allow you to alter the mattress to your body—one return per purchase.

Mattress Firm return policy

Mattress Firm Refund Period and Method:

Refunds are possible If you return the item in 120 days. The time to refund depends on the payment method you used for the product. The payment method of credit or debit card, with cash or a check, can take around seven days to reimburse the money. In addition, if the payment financed, it could take up to two months.

Shipping charges are non-refundable.

Mattress Firm Return Exceptions:

Mattress firm permits customers to return their items. However, certain items aren’t eligible for return policies.

  • Pillow
  • Special order sizes (tri-fold, California king, etc.)
  • Clearance products
  • Floor models
  • Exchanges for warranty
  • Items purchased using the gift card.

Mattress Firm Exchange Policy Duration:

You may exchange your item within 21-120 days from the date you purchased it. The customer can exchange the item at any time. If you decide to trade the product but don’t bring it along with the rest of your belongings, then the return delivery cost, which is $99.99, will apply. A 10% charge for restocking if you make a change. If it’s not a good fitting, the mattress company will be happy to take it back and exchange it for a brand-new one.

Mattress Firm Order Changes or Cancellations:

Customers entitled to cancel their order and get full reimbursement. There is no deadline to cancel a purchase. The cancellation procedure for orders is easy. You are able to cancel the order even if it’s not the perfect match. Once the product has shipped, the customer asked to cancel the order, and your request will rejected.

It’s best to wait until then; you are able to return quickly. If you purchased the item online, You must call customer service to end the purchase. You must contact the store salesperson and then go to the store if you bought the product from the retailer.

Non-Returnable Mattress Firm Products:

  • Clearance products
  • Pillow
  • Bases with adjustable bases
  • Floor models
  • Mattress protectors
  • Exchanges for warranty
  • The original tag does not accompany the product.
  • Damaged or stained product
  • Sizes for special orders.

Mattress Firm 120-Night Sleep Trial:

The mattress firm provides a one-month trial to ensure that you are at ease with the product. For a period of 120 nights, you are able to sleep on it. However, should you not be at ease, you can return it within 21 to 120 days. The item should not damaged, and the original tags must attached.

Mattress Firm Order Tracking:

Log in and navigate to the order history section if you are a registered user. Select the order you want to track. Once you do that, you can keep track of your mattress firm purchase through your account. The tracking of your firm’s mattress is a simple way to track the possibility of delays, your current status as well and the delivery of your courier.

Mattress Firm Delivery and Shipping Policies:

If you purchase more than $999, The mattress company offers delivery for free. The new mattress as soon as the delivery team reaches you for 3 hours. The cost of delivery will covered if the delivery doesn’t take place within the specified timeframe. Mattress firm will provide you with a free delivery service.

  • Silver service (cost-free)
  • Gold-service ($79.99-119.99)
  • Platinum service ($149.99)
  • Diamond service($199.99)

The delivery price does not include the installation or assembly of the item. The delivery fee does not contain the elimination of the bed, etc. In the event that an order has to cancelled after the item has delivered, the buyer is accountable for paying shipping costs of the shipping, plus 20% handling charges.


What is Mattress Firm’s return policy? 

Mattress Firm typically offers a 120-night sleep trial. If you not satisfied with your mattress within this period, you may eligible for a return.

What condition should the mattress be in for a return?

The mattress should be in good condition. Mattress Firm may not accept returns for mattresses that damaged, soiled, or have excessive wear and tear.

Is there a time limit for initiating a return?

Mattress Firm’s return policy often has a specific time frame, such as the 120-night sleep trial. Make sure to initiate the return within this period.

What if my mattress damaged upon delivery?

If your mattress arrives damaged, contact Mattress Firm’s customer service immediately. They will guide you through the process of receiving a replacement or refund.

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