Matalan Return Policy - Refund Policy

Matalan Return Policy – Refund Policy

14 Days to Choose: Matalan Return Policy Lets you shop confidently and conveniently. Return with ease to have a pleasant experience.

What is Matalan Return Policy?

Matalan offers customers an extensive returns policy so they can have a pleasant return experience. They will not permit you to return your product, but Matalan provides a return and exchange policy. You can return the item up to 14 days after the purchase. The thing must returned in the original packaging as it was receive. Matalan cannot accept returns on damaged items. The item must returned with the original receipt.

Details of Matalan Returns:

Information Details 
Website Matalan
Return time14 days of purchase or delivery
Return medium In store
Evri Returns
Exchange medium In Store
Refund methodOriginal form of payment 
Contact 0333 004444

Matalan Return Method:

Matalan gives its customers three options to return the product. Customers can choose one of the options according to their convenience. You can return your item by going to your store Evri Returns Portal and via email.

Matalan Return Policy

What is In-store Matalan return policy?

If you are unhappy with your purchase, You can return it to Matalan. Matalan retailer within 14 days of the purchase. To make a return at the store, the buyer must bring the item back to the closest store with the necessary documents, including original receipts, the purchase receipt, the original packing slip, a copy of the confirmation email for shipping, or any other information that applies to the item. The item must return to its original state. Make sure you take evidence of purchase with the thing.

Evri Returns Portal:

  • It is necessary to go to the website and then go to the page for orders.
  • Choose the items you would like to return.
  • Once you’ve submitted your products after submitting them, choose Evri drop-off or Evri way of collection.
  • Make the payment and then repackage your item in the original packaging.
  • When arranging a group, you must print this label from the drop-off shop for parcels.
  • In this case, you must pay PS2.99 to print return labels.

Return via Mail:

If you wish to return your item by mail, you should go to the website and not use an Evri returns portal. You can mail the item return to Matalan at the following address:


Matalan Web Returns, Advanced Supply Chain, Sidhil Business Park, Holmfield Industrial Estate, Holmfield Halifax, HX2 9TN.

Matalan Exchange Policy:

The only method to exchange your item with Matalan is by going to the store. Exchanges are impossible if you wish to exchange your purchase online. However, you are permit to make an exchange for online purchases made at a retailer. You must only return your order after 14 days from purchase or delivery to swap your item.

The item must be return in its original condition. Also, remember that all exceptions for Matalan returns are also valid for exchanges. For more queries, you can contact Matalan’s customer care department.

Matalan Refund Policy:

When you receive your product, Matalan initiates your refund procedure and confirms whether you qualify for a refund. If you opt for an instore return, Matalan will begin the refund process as soon as possible. It will take up to 14 days after receiving your package in their warehouse to process your reimbursement in your bank account.

When Matalan approves your refund, the company will email you confirmation. Refunds will made to take place in the initial way of payment that you initially used. If the item is damage, it will not be eligible to claim an exchange. Check that the product is unworn and undamaged. Unworn, undamaged items and the return must done with all the necessary documents for full reimbursement.

Matalan Return Conditions:

  • The product has to returned with the tags.
  • The item has to returned undamaged, clean, not worn or damaged, and unworn.
  • The product has to returned within 14 calendar days after the date of purchase.
  • The product should packed in its original packaging with the receipt.

Matalan Return Policy Exceptions:

There are some exceptions to the following items that are not eligible for return:

  • The products you purchased in a sale or that discounted are only suitable for exchange.
  • The only method to return your item is via email.
  • If the item is damage or has been use, you are not permit to make an exchange or return it.
  • Swimwear that is not sanitary and without tags not allowed to returned.
  • Perfumes and cosmetics are not exchange with Matalan.

Matalan Return Policy Without a Receipt:

For a full refund to receive a full refund, it is require to present an original receipt. If you return the item without a permit, they will offer the reimbursement as a gift card, or you can only exchange it. The refund will made in the shape of store credit up to the item’s lowest selling price. You can also utilize this voucher to make a future purchase at Matalan.

Matalan Store Timings:

To locate the hours of operation near your location along with directions, addresses, and phone numbers, enter your zip code and state or city or use the Store Locator. The hours of store at Matalan in The UK described in the following article:

DayOpening TimeClosing Time
Monday9:00 AM7:00 PM
Tuesday9:00 AM7:00 PM
Wednesday9:00 AM7:00 PM
Thursday9:00 AM7:00 PM
Friday9:00 AM7:00 PM
Saturday9:00 AM6:00 PM
Sunday10:00 AM6:00 PM

Matalan Contact Details:

We can call our number at 0333 004444. Contact us via email at. Live chat is available 24 hours a day.


What is the returns policy for Matalan?

You can exchange or return goods within 28 days of purchase if returned with an original receipt, they are unworn and returned with the original packaging. 

How long will I have to wait to get a refund from Matalan?

Once Matalan send you a refund email confirmation, it will take up to 14 days for the refund to appear in your account.

Can I Return For Free?

No, you can not return your item for free. You will have to pay the postal charges. Although in case you received damaged good then Matalan will waive off the return charges. 

How Can I Return my Matalan Purchase?

There are three simple ways to complete Matalan returns. You may either return directly to their store, use the return portal, or return items by mail. 

Can I return my Item at Matalan without a receipt?

If you don’t have the receipt then you may either exchange the item or claim a refund voucher for your next purchase.

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