Macy’s Return Policy and Exchange Policy

Macy’s Return Policy and Exchange Policy

Macy’s Return Policy allows you to return most of their merchandise for 90 days after the date of purchase If you don’t receive the item you were looking for or are not satisfy with your purchase.

By Macy’s policies on returns, Macy’s merchandise for backstage must returned in 30 days after the date of purchase. Macy’s will not accept a return if you buy the Last Act items. Eyewear has to returned within 30 days after the date of purchase. Dresses and jewelry can return after 60 calendar days of the date of purchase or upon delivery.

Details of Macy’s Return:

Information Details 
Website Macy’s
Return mediumIn-store  & Online
Refund methodOriginal form of payment 
Refund TimeCredit Card: 2-3 Days
Debit Card: 7 Days
Exchange mediumIn-store  & Online
Contact 00 1 513-573-7912

Macy’s Return Conditions:

  • If the product is in any way not in its original state, Macy will not accept your item.
  • The product must unopened and unaffected.
  • Macy’s will not receive a return of a product missing a sale tag.

Return Methods at Macy:

Macy’s lets its customers return their purchases by going to their shop and by post. They can decide depending on their convenience.

Macy’s Return Policy

Macy’s Return In-store:

If you bought the product via their store or website and cannot return it, you can quickly return the item to the store. If you purchased the item from a retail store, you will need to go to the store to make the return.

All you need to do is return your item to the store, accompanied by the proof that you purchased it. Your article should have purchased in its original state of repair. If you require assistance, you can ask store staff members and store managers will be more than happy to assist you.

Macy’s Returns via mail:

You can return your items via post. Please give us the information about your product order number, name, email address, and receipt. We will then send your package. Make sure to return the items in an unopened state.

  • Visit their website first to begin your journey back.
  • Choose the products you would like to return and give them an explanation of the reason you’d like to return the item.
  • Select the items you want to submit.
  • You will receive an email confirmation with the Return shipping address.
  • Put the things in the box. Then, attach the return label to the top of the box.
  • Return the box to Macy’s retail store. Macy’s retailer.

Macy will start the returns processing after 14 calendar days after receiving the product. Contact customer support to discuss any issue.

Macy’s Exchange Policy:

Macy’s return policy is extremely generous. If customers don’t receive the desired item or are unhappy with their purchase, they can swap or exchange it at Macy’s.

Macy’s offers its customers the option to exchange their merchandise for 90 days after purchase. However, an exchange will made for the same item if you receive a defective or damaged item. You can exchange or return the item in-store and by mail.

Macy’s Refund Process:

Once you have received your item, Macy initiates your refund procedure and confirms whether you qualify for a refund. The refund will occur in a place in the method of payment that you initially used. The processing time for refunds can vary based on your payment method.

  • If the transaction done using a credit card, then you may take two to three days before the money credited to the card.
  • If the purchase made using a debit card, then you may require between 5 and 7 working days before the money credited to the debit card.
  • When the purchaser pays the purchase with cash or a check, the refund will generally issued in a matter of minutes in either the form of a Macy’s gift card or Macy’s credit card.
  • Additionally, if the item purchased in a promo or sale or was returned to Macy’s, the refund may be delayed.

Return/Exchange Period for Different Products:

  • Area Rugs can exchanged within seven days from the date of purchase.
  • Designer products (e.g., Gucci, Long Champ, and Tous) must returned within 14 days of purchase.
  • Apple items must returned within 14 calendar days from the date of the date of purchase.
  • Gowns Fine jewelry, bridge jewelry, and watches must returned within 60 days from the date of purchase.
  • Eyewear is due to returned in the first 30 days after the date of purchase.
  • Tech accessories must returned within 14 days from the date of the date of purchase.

Exceptions of Macy’s Return Policy:

  • Beauty Box: Macy cannot accept the exchange or return of these products.
  • Bridal Salon by Demetrio The bridal salon products are Final sale and are not acceptable for exchange or refund.
  • Bonus Gifts: If you purchase the item with a bonus offer, you required to give that bonus upon returning the product at the time.
  • Fine wines and gourmet food are not returnable.
  • Fur vaults are due to return within 30 days from the date of purchase.
  • Macy is not happy with returning live plants.
  • Products from the Finish Line must returned in the first 45 days after purchase.
  • The designer’s brands (Burberry, Gucci, Longchamp, Louis Vuitton, and Tous) come with a 14-day return policy.
  • Apple products are required to returned within 30 days from purchase. However, the iPhone must returned within 14 calendar days of purchase.

Order Cancellation Policy at Macy:

If you wish to cancel your order, then Macy’s offers you thirty minutes in which to cancel the purchase if you buy from their Macy’s website. Macy’s offers their customers the option to cancel or modify their order when they visit the store.

Remember to keep in Your Mind

It is not guaranteeably by Macy after it received. Macy does not guarantee it once it has been received. You cannot cancel your purchase if the product is already in transit to you for delivery.

Macy Store Timings:

The hours of operation at Macy’s in the United States (US) are as the following:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday11:00 AM8:00 PM

Contact Details:

Customers can reach out via mobile applications and websites or by phone. You can contact us via email at Our customers can call our number by dialing 1-513-573-7912.


What is Macy’s return policy?

Macy’s return policy allows customers to return most items within a specified period for a full refund or exchange. 

Can I return items without the original receipt?

Without a receipt, the refund may issued in the form of a store credit or at the lowest selling price.

How do I initiate a return with Macy’s?

To initiate a return, you can start the process online through your Macy’s account or contact Macy’s customer service. 

Does Macy’s charge a restocking fee for returns?

Macy’s does not charge a restocking fee for returns.

Can I return online purchases to a Macy’s store?

Macy’s often allows customers to return online items to a physical Macy’s store.

 Can I exchange an item at Macy’s?

Macy’s generally allows for exchanges. You can exchange the item for a different size, color, or a similar product. 

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