Kohl’s Return Policy and Refund

Kohl’s Return Policy and Refund

Kohl’s Return Policy: If you require another size or wish to exchange the gift you received, Kohl’s Return Policy allows you to make it simple and simple to make returns or exchanges.

Kohl’s accepts most returns on products bought in-store and on Kohls.com for up to 180 days from the purchase date without or with a receipt.

Details about Kohl’s Returns

Information Details
WebsiteKohl’s.com
Return Period180 Days
Refund Period30 Days
Refund MethodOriginal Payment Method
Exchange Period180 Days
Return MediumsIn-Store, by Mail
Chat Hours24/7
Phone Support855-564-5748
Customer Service HoursMonday-Saturday: 7:00 AM-9:00 PM CT, Sunday: 10:00 AM-8:00 PM CT

Kohl’s Return Policy for Sephora Items

If you buy Sephora products through Kohl’s, you can return them after 60 days from the date of purchase. The items must be in good condition and not used. You must bring the receipt to return the item. Returns for Sephora products that have tickets will only accepted.

If you purchased Sephora products from Kohls.com or in Kohl’s stores, you can return them to Kohl’s locations even in the absence of the Sephora store. The items you purchase from Kohl’s cannot be born. Sephora products purchased through Kohl’s to any Sephora store. Returns for Sephora items must made through Kohl’s stores only.

Kohl’s Return Policy

Kohl’s Refund Policy 

Kohl’s refunds will paid to the payment method used for the initial purchase. If you made the purchase using a credit card for the purchase, the money will credited in 30 days to the account you used it for. The time for refunds can vary according to the bank you use. If it’s been more than 30 days and you still need to receive your money, you may speak to customer support.

Exchange Policy

Kohl’s has a very open exchange policy. You can exchange your purchase within 180 days from the date of the purchase. You must have your invoice or sales receipt to process the invoice to make the refund. Exchanges are not possible through mail. The same merchandise with different sizes and colors of the exact brand is exchangeable.

Certain items may come in different sizes, which are not eligible for exchange. You can exchange your watch and other premium electronics for 30 calendar days from your purchase date. It is essential to have proof of purchase to return the item. Certain items aren’t available in stores. Therefore, you must verify the availability of the item before visiting the store to make a return.

Amazon Returns at Kohl’s

If you want to return the Amazon return to Kohl’s, comply with these instructions:

  • Start your return by using Amazon’s Online Return Center.
  • Pick up the drop-off at Kohl’s.
  • You will receive a QR code from Amazon via email.
  • Bring your items in to Kohl’s.
  • Display your QR code in front of the store personnel.
  • Kohl’s will wrap the package, label it, and then deliver your return package with the shipping cost.

Kohl’s Return Policy Exceptions

The following items are subject to Kohl’s return policy exclusions:

  • You must return your device and the watch after 30 days from the purchase date. You should have an original receipt.
  • You have to return the products you purchased for your beauty, such as products from Sephora and Wellness Market products, at Kohl’s within 60 days of the purchase. You must have an original receipt.
  • The garments should not used or worn.
  • Gift cards are not exchangeable or returned.

Return In-Store Purchases at Kohl’s

You can return the item you purchased from Kohl’s stores at any Kohl’s store. Kohl’s does not offer refunds for purchases made in stores by post. It is possible to bring receipts for quicker returns, but receipts are optional to return items in-store.

If you still need the receipt, the store staff will assist you in finding your first invoice for your purchase. Credit for returned merchandise will refunded at the most discounted price over the past 13 weeks. You must present an ID with a legitimate ID.

Methods to Return Online Purchases at Kohl’s

You can exchange your Khols.com purchase at any Kohl’s store or by post.

Kohl’s In-Store Returns

Please return your purchase online to a Kohl’s retailer by taking the item with its packing slips to the retailer. You must enter your order number, billing ZIP code, and email to download a packing slip.

Kohl’s Online Return Policy

Follow these simple procedures to get your Kohl’s purchases on the internet:

  • You must enter your order’s reference number, the billing ZIP code, and email address.
  • Go to the section of your order history. Select the items you would like to return.
  • Please fill in the form for return.
  • Be sure to place the items carefully in a box, along with an enclosed return forms.
  • Be sure that the items have worn and not used.
  • Return your item to the address listed below:
  • The cost for shipping will be the shipping costs.
  • The refund process will take 30 days once the items have received. Your refund made following the payment form that initially submitted.

Returning Freight Items

If you want to return the items, follow the directions on the notice in the middle of your packing slip. You will required to pay a charge of restocking that is 15 per cent. Shipping costs are not refundable. If you return the defective item, you won’t have to pay the shipping fee. You need help to produce the freight items to Kohl’s stores.

Kohl’s Delivery and Shipping Policy

Kohl’s offers Standard Free Shipping on purchases of $49. The shipping costs calculated after (if there are any) coupons applied before applying taxes. These are the delivery and shipping methods employed by Kohl’s.

Shipping MethodEstimated Delivery Time
Standard Ground3-6 business days
One Day Shipping3-6 business days
Two Day Shipping3-6 business days
APO/FPO Delivery3-6 business days
AK/HI Delivery3-6 business days
PO Box Delivery3-6 business days
Freight Shipping3-6 business days

Kohl’s Return Policy for Gift Card

Kohl’s sells physical Gift Cards as well as E-Gift cards. You can verify your Kohl’s Gift Card balance on their site by entering the Gift Card number and PIN code and then clicking “Check Balance”. The value of the gift card could be between $10 to $300, depending upon the type of card.

Kohl’s return policy online orders

This Kohl’s return Policy permits you to return almost all merchandise bought in stores and Kohls.com for up to 180 days from the purchase date without or with receipts, except in the case of these items, which are subject to the outlined limitations and require an original permit from Kohl’s or Kohl’s account search. If you need an alternative size or wish to return gifts or gifts, Kohl’s Return Policy allows you to do it quickly and easily to return items or exchanges.

Kohl’s Return Policy without Receipt

You can return the product to Kohl’s without purchase. If you return your purchase without a receipt, A cash credit for the store will issued with the lowest discount sale price for the past 13 weeks for the returned item. You must show a valid ID.

Kohl’s Return Policy with Receipt

The Return Policy permits customers to return the majority of merchandise purchased in-store or on Kohls.com for at least 180 days following the date of purchase, with or without receipts, except those items that have outlined limitations and require the original permit of Kohl’s or a Kohl’s account look-up.

Kohl’s return policy tags removed

You can return the item with no tag. When you’ve got the original receipt, you’ll receive a complete refund to your credit card or whatever you paid for the item originally.

Kohl’s Return Policy Cash back

Kohl’s Cash is earned from the items you purchase. If you have to return an item in which Kohl’s Cash was used to buy the items returned, the Kohl’s Cash will be returned to you. You earned this coupon, and we won’t be able to take it for granted. If the Kohl’s Cash coupon is valid, the coupon is returned to you in the voucher. If your Kohl’s Cash coupon is not valid anymore, the Kohl’s Cash will be born to you as an updated coupon.

Kohl’s return policy used items

This Kohl’s return Policy permits you to return almost all items purchased in-store or on Kohls.com for up to 180 days from the date of purchase, with or without receipts, excluding in the cases of these items, which have outlined limitations and require an original permit from Kohl’s or Kohl’s Account lookup.

Kohl’s return policy shoes

If you want to return shoes, Kohl’s has a helpful return policy. But, knowing the guidelines below is essential to ensure a smooth and easy return process. Kohl’s requires the shoes to be returned to their original condition, including their packaging, tags, and any other accessories that came with the shoes. Although Kohl’s accepts returns on shoes that have been worn, an excessive amount of wear can make it difficult to get refunds.

Kohl’s return policy on electronics

High-end electronics and watches are eligible for return within 30 days of purchase, accompanied by the original packaging, current receipt, or account information.

Kohl Holiday Return Policy

Watches, premium electronics and Sephora items bought in Kohl’s stores during the Christmas season beginning November 1 can returned up to the 31st day of January.

Order Cancellation Policy

You need help with your order to receive free store pickups, next-day delivery or free delivery to your store. Kohl’s is quick to fulfil your order. As a result of that, you could given a limited time to cancel your order. You won’t charged if you decide to cancel your order with a positive result. If you wish to cancel your order,

  • Log into your Kohl’s online account.
  • Click on “View Recent Orders”.
  • Navigate to the order you’d like to cancel, then select “Manage Order”.
  • Click on “Cancel Order”.
  • The status will “Canceled” if your order was cancelled.

Kohl’s Return Policy for Faulty items

You can return the damaged product at Kohl’s, and you don’t have to pay a restocking fee. Chat with an associate to get help, or contact us at (800) 564-5740.

Kohl’s Store Timings

To determine the hours of operation for the nearest store, You can check Kohl’s store locator available on Kohl’s site.

Kohl’s Customer Service Hours

The hours of customer service at Kohl’s are as follows:

DayCustomer Service Hours (CT)
Monday7:00 AM – 9:00 PM
Tuesday7:00 AM – 9:00 PM
Wednesday7:00 AM – 9:00 PM
Thursday7:00 AM – 9:00 PM
Friday7:00 AM – 9:00 PM
Saturday7:00 AM – 9:00 PM
Sunday10:00 AM – 8:00 PM

Kohl’s Contact Details

Chat with customer support on the website, or call customer service at 855-564-5748.

FAQs – Kohl’s Return Policy

What is Kohl’s return policy?

Kohl’s typically offers a lenient return policy, allowing customers to return most items within a specified period for a refund or exchange.

What is the time frame for returns at Kohl’s?

Kohl’s usually has a specific time frame for customers to return items, ranging from 30 to 180 days.

Can I return items without the original packaging?

In most cases, Kohl’s requires the items returned in their original packaging, including all accessories and tags.

How is the refund issue?

Refunds typically issued in the original form of payment. If you purchased with a Kohl’s Charge, the refund may applied to your Kohl’s Charge account.

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