Kmart Return Policy and Refund Policy

Kmart Return Policy and Refund Policy

Kmart Return Policy allows customers to return an item up to 30 days after purchase. For “Shop Your Way” members, the return period can extends to 45 days.

The product must return in its original packaging and condition. Check that the product is in good condition and not worn. It must be in a good, sellable condition.

Kmart Returns Policy

You can return most things as long as they are brand new, in their original package (with all of the parts, accessories, and manuals), and you have the receipt. The rules we follow can be found below.

You may be able to use the manufacturer’s warranty after the return time or if the item has been used. Read your owner’s instructions to learn more about your product and how to handle it properly.

Kmart Refunds Policy

  • It will be sent in the same way that the original payment was made.
  • A gift receipt can be traded or refunded in the form of a gift card.
  • Could need proof of identity.

Kmart Return Policy Without a Receipt:

You can only return non-Kmart brand products if you have a receipt. To verify your identity, you will need to provide a valid ID photo issued by a government agency or another form of identification that includes your full name, signature, and expiry date.

Details About Kmart Returns:

Information Details
Website Kmart 
Return time 28 days for non-members
45 days for members
Return medium In-store & online 
Exchange methodIn-store & online
Refund time 7 to 10 business days 
Contact800- 697-3277

Return Methods at Kmart

Customers can return products to Kmart by mail or personally at any of the outlet stores.

Kmart In-Store Returns

You can return your purchase to the Kmart store if you’re unhappy. The product must return in packaging, along with the receipt, invoice, or valid government-issued photo ID. Meet a representative at the store.

They are always available to help you. The customer representative will verify your eligibility by checking the product or proof of purchase. You can return your product to a retailer or get a refund if they approve it.

Kmart Return Policy

Kmart Return Policy Online

You must return the product to their warehouse in 60 days after purchase. Follow these steps to return your product online:

  • Follow the instructions on the site to return your item.
  • Login to Kmart Account.
  • Go to the order section.
  • Choose the products you wish to return, and give a reason for your return.
  • You will receive a confirmation email that includes a shipping label for the return.
  • Then, place the items in the box. Attach the return label to the parcel.

You can return the product or request a refund if the manufacturer has approved it.

Kmart Refund Policy

Customers can exchange products if they are unhappy with their purchase. Kmart has a return policy that states your product must meet the requirements before you can exchange it or return it. The store executive will inspect your product and tell you if you can return or exchange it.

You have 28 days to return the product and 45 days if you’re a “Shop Your Way.” You can exchange in-store or via mail. The warranty and guarantee terms apply to home appliances and related items. All tags must attach to the product. For more queries, you can contact our customer support department.

Kmart Return Policy Exceptions

While Kmart’s return policy has some exceptions stemming from safety and hygiene concerns, you may not be able to return your product if it has customization issues. Certain products are not returnable at Kmart.

  • Kmart will not accept music or video games that have been opened.
  • You cannot return holiday products.
  • Products such as Easter, Halloween, or Valentine’s are not returnable.
  • Items that are personalized or customized cannot return to Kmart.
  • Items containing flammable fluid cannot return.

Kmart Return Policy Conditions

  • You must return the product unopened.
  • Kmart only accepts returns or refunds with a receipt or proof of purchase.
  • The product must be in original condition and resalable condition.
  • The product must not damage or wash.
  • Air mattresses and upholstered indoor furnishings must return to the retailer within seven days.

Kmart Delivery and Shipping Policy

Kmart has three different delivery times. If you give authority to leave, your delivery will not require a signature. Once your delivery confirm, you will receive an email confirmation. You will receive tracking information via email. If you do not give authority to leave, nevertheless, you will be required to sign for the delivery.

Metro Delivery

You will be charged $10 if you select metro delivery, and your order will arrive within 2-7 business days.

Regional Delivery

Your order will be delivered in between 5 and 7 business days after you pay 14.

Remote Deliver

Once you receive a confirmation email, your order will arrive within seven to fourteen business days.

Kmart Contact details

Contact Number: 800 693277. Live chat is the fastest way to get a response.

Kmart Store Timings

Kmart’s store hours in Australia vary from store to store. Usually, it’s 12:00 AM to 11:59 PM on Monday through Sunday. You can check store timings in the Store Locator.


What is Kmart’s return policy?

Kmart offers a 30-day return policy on most items, including in-store and online purchases. This means you have 30 days from the date of purchase to return items for a refund or exchange.

Are there any items that cannot be returned?

Certain items, such as opened electronics and prepaid cards, may not be eligible for return. Furthermore, Kmart may have specific return restrictions on certain categories or products. Therefore, it’s essential to check their return policy for detailed information.

How long does it take to process a return and receive a refund?

Refunds for in-store returns are generally processed immediately; however, online returns may take a few days to process. The exact time can vary depending on your payment method and the processing time of your financial institution.

Can I return clearance or sale items?

Clearance and sale items are often subject to the same return policy as regular items; however, it’s a good idea to check the specific terms and conditions for any exceptions.

What is the process for returning online purchases?

If you made an online purchase from Kmart, you can typically return the item to a Kmart store or by mail. Check the return instructions on their website for specific details on how to process online returns.

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