Hoka Return Policy - 2023

Hoka Return Policy – Returns and Exchanges

Find out Hoka Return policy hints and tips from 30-day exchanges to easy returns. Learn how you can maximize the value of your Hoka purchases.

Hoka Return Policy

Information Details 
Website https://www.hoka.com/ 
Return time30 days 
Return medium In Store & Online
Refund method Original payment method 
Contact 866 491 3125
Hoka Return Policy

Return Method?

Hoka has customers a 30-day policy for returning items to customers who wish to exchange their purchases within 30 days from the original purchase date. Some holiday purchases have limitations within 30 days. Suppose you buy the shoes between October 15th and November 15th. The items can returned up to January 31st.

The 30-day period for online purchases begins when you receive your order. The conditions mentioned may not apply to claims for warranty. Consumers have a one-year window in which to return the defective item. The company will review warranty claims individually following an entire year.

In store Return Policy:

To return the product to Hoka customers, they can send their product back either by post or in person at any of the outlet stores.

  • Purchases made at Hoka’s outlet stores must returned to Hoka’s outlet shops. If you bought products directly from a HOKA or an authorized retailer, you must replace the shoes at that outlet store. The online store cannot accept returns from stores in the retailer network.
  • HOKA customers can return online purchases by downloading and filling in the Returns Form. The form includes a return label for the shoes. Although HOKA prefers to replace an original package, it’sn’t required.

Return Policy Online:

  • Customers can begin with the form for return.
  • Complete the form to create the return request.
  • Give the required information, such as your order number, address, email, and name, and print the prepaid shipping label. They will then send you a shipping label by email.
  • Hoka’s return policy gives complimentary return shipping using their pre-paid shipping label.
  • Securely place the item within the original packaging and the copy of the packaging slip.
  • Return your goods to the Hoka store, and then stick the return label to the outside inside the package.
  • You can display your return code digitally at the UPS address instead of putting the return label on the package.

HOKA will inform you by email after your package returned. It could require between 14 and 28 days for the company to complete your return.

What is Hoka Exchange Policy?

The exchange policy of HOKA requires 30 days for exchanges, and all exchanges must be exact. You can exchange your item in various sizes. However, the design must be identical. The staff will help you obtain multiple sizes, colors, and styles. The time frame is 30 days for you to return your item. If you wish to exchange your product, it required that the product you return in the original condition. If you need assistance, contact our Customer Service department.

What is Hoka Refund Policy?

HOKA is a business that offers refunds to customers who used the payment method used initially. If you bought your shoes with a MasterCard or Visa card, the refund will returned to the card. The refund can delayed for up to seven days to show in your account at the bank or on your credit card. The 7-day period begins when HOKA takes care of and approves your return. If you purchased the credit or debit card, your refund will credited to your used bank account.

What is the Hoka return policy exception?

  • When returning, the product must be in the original packaging.
  • Hoka cannot accept returns, exchanges, or refunds in case of mistakes in your recovery, such as missing items.
  • The product must returned within the specified time frame from the business.
  • The shoes must returned in their original box, in the same condition you bought from Hoka.
  • The product must not opened; if the packaging opened, Hoka will not accept returns without cost.

What is the Hoka Return Policy without a receipt?

Customers must submit the original invoice or store receipt to allow returning or exchange products. You may submit a shipping receipt to request a refund or exchange if you have purchased online. Without a receipt, your return request could rejected.

Hoka Return Policy after 30 days:

HOKA provides a 30-day return policy on shoes that are not defective and bought between 30 and 60 days after purchase. The company allows returns under warranty claims for up to 30 days. If the product you purchased does not contain any manufacturing defect, you cannot return the product within 30 days.

What is Hoka Order Cancellation Policy:

Unfortunately, they are not able to modify the order. A single order can canceled after 10 minutes of its place. Orders that contain multiple items can’t canceled once they’ve placed. If you cannot change your mind about the order you placed, Hoka provides your user-friendly return policy. You can return the items within the 30-day return period.

Hoka Store hours:

The store’s hours at Hoka across the US are 10 am to 7 midnight from Monday through the weekend. On Sunday the store hours are 11 until 6 pm.

Hoka Contact Details:

The company offers support to customers via various channels, including email support at www.hokaoneone.com/help-center-contact.html and an online complaint form that can found at www.hokaoneone.com. You can contact them by dialing the number 866 491 3125.


What is Hoka’s return policy?

Hoka offers a 30-day return policy. If you are unsatisfied with your purchase, you can return the item within 30 days for a full refund.

Can I return worn or used shoes?

Hoka allows returns on worn or used shoes within the 30-day return window.

Do I need the original packaging to make a return?

Hoka generally accepts returns without it. Ensure that the shoes are securely package for return.

 How do I initiate a return with Hoka?

To initiate a return, you can typically visit the Hoka website, log in to your account, go to your order history, and follow the instructions for returns. This may involve filling out a return form.

Can I exchange a product instead of returning it?

Hoka does not always offer direct exchanges. In most cases, you may need to return the item and place a new order for the desired product.

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