HMV Return Policy - Refund and Exchange

HMV Return Policy – Refund and Exchange

Learn about the HMV return policy that provides the option of a 14-day return window for unhappy customers. Find out how you can return your purchase in-store or online and specifics on refunds and exceptions.

If you not satisfied with your HMV acquisition, then you have the option to return it. HMV guarantees every item it sells. You can return your purchase to HMV within 14 days of your date of purchase. Return your purchases in any of HMV retail stores or by post.

When making the return, it is essential to bring the original receipt for sale. If you bought your item over the phone, on the internet or in a store, you can return it via mail or in the nearest HMV Retail store. You’ll have to pay or deduct a return cost from the refund.

Details about HMV Returns

Information Details 
Website HMV 
Return time 14 days 
Return medium In store & Online 
Exchange Yes 
Refund medium Original payment method
Contact +44 843 221 0140

What are the HMV return methods?

Returning a product is possible via post or into the shop. You have the option of choosing the options that are comfortable for you.

In-store returns to HMV:

Going back to a shop is among the quickest and most convenient methods. It would help if you first found the closest HMV retailer. It is only necessary to return the item to the store with an invoice. You can return your item in-store. Go to the store and request the store’s representative to examine the return request.

Once they approve your return, you can make a return in the store. They’ll delighted to assist you. You’ll need to explain why you would like to return the item. Be sure to bring an invoice, receipt, evidence of purchase or gift receipt.

HMV Return Policy

HMV Online Return Policy:

If you wish to exchange your item via postal post, you must sign in to your account. You’ll need to provide the order number, your name, billing information, and the other information required for completing a return label form.

Put the product back in its original packaging. When you receive your product at the HMV warehouse, you must wait up to fourteen days to process your refund. You must mail an email directly to the customer care department to begin your return online. You will need evidence of purchase to return your item at HMV.

What are the HMV return policy exceptions?

The following are the exceptions to the HMV policies on returns:

  • It is not possible to return online purchases to the retailer.
  • It is not possible to return gift cards.
  • You cannot return products containing downloaded content, including but not only Ultraviolet codes.
  • HMV is not accepting returning digital or game subscriptions.
  • Mystery boxes are not returnable.
  • Alcoholic drinks and food items not permitted to returned at HMV.
  • It not allowed to make a return from PC games.

What is the HMV refund policy?

If you unsatisfied with the purchase you purchased from HMV, You entitled to your money back. The item you return must be in original condition. It must be unworn, undamaged and unworn. Customers will receive their money before using the same payment method used to purchase the item. We aim to process refunds on returned items within five days of working time.

To ensure that we are transparent To ensure that we are fine, we send out an email confirmation when the refund has initiated. When you wait 14 days after the refund has passed and you aren’t receiving the refund, Contact us for details about the item returned and the proof of shipping. Shipping fees and other handling are not refundable.

If you purchased through your HMV gift card, the refund will given as a gift card.

What is the HMV return policy of faulty items?

If the order you received has damaged or not as expected, it can exchanged with a different item in the nearest HMV or Fopp store, or contact the Ring & Reserve service at 03333 230 667. Our High Street stores are unable to exchange online orders. If you’d like an exchange, please return your item to us. We do not offer replacement items.

What is HMV order cancellation policy?

Cancelling an order through is only feasible if the items have already packed or picked up. To cancel an unprocessed purchase, visit your order history section and select the order you wish to cancel. The entire order must cancelled, and any amendments must made.

If you don’t have a PayPal account or paid through PayPal, Contact us to get help. In-stock items will immediately begin processing, so cancelling isn’t feasible. You must follow the returns procedure once your order delivered to you.

What is HMV return policy without a receipt?

If you’ve misplaced your order, Contact the customer support department. Give them all the relevant details, such as the date of purchase, the method of payment, and the store where the item purchased from the total amount and details of the item. We will trace the purchase transaction and send you a copy of the receipt.

HMV store hours:

To locate the hours of operation and directions, addresses, and telephone numbers in your vicinity, type in your zip or city name, along with the state, using the Store Locator. The hours of operation for HMV in the United Kingdom (UK) are as follows: HMV in the United Kingdom (UK) are as the following:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM6:00 PM

HMV contact details:

Call us toll-free at (+44) 843 221 0140 or email us via our website.

HMV customer service hours:

HMV Customer support hour run from 09:00-17:00 Monday through Friday. The hours for Saturday and Sunday are off.


What is the return policy at HMV?

If you’ve had a change of heart regarding a purchase you made recently, do not fret! We’re happy to accept returns for unsatisfactory items as long as they received within 14 days from receiving and unopened, unused and in perfect condition.

How long will HMV reimbursements last?

If you are still waiting to receive a refund within fourteen days of sending the item back to us, we will contact you with the details of the returned item and include a photo or scan of the proof of postage.

Are you able to exchange the mystery box in HMV?

The following items, such as mystery boxes, are only returnable if they damaged on delivery or defective.

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