Hebeos Return Policy and Refunds

Hebeos Return Policy and Refunds

Learn about the Hebeos return policy and how to receive refunds or exchanges within 30 days. Learn more about their online return procedure and much more.

Hebeos Return Policy:

Hebeos offers customers an extensive return policy to ensure that the customer can enjoy an enjoyable return experience. They don’t simply allow customers to return the product but offer a return or exchange policy. You can do so if you decide to change your mind and wish to refund your order.

Contact Hebeos customer service department. Hebeos Customer Service department no later than 14 days after the purchase. You’re allow to return the item within 30 days after the purchase. The article should returned in the original packaging as it received.

Details of Hebeos Returns:

Information Details 
Website Hebeos 
Return time 30 days 
Return medium Online
Exchange NA 
Refund method Original Payment Method 
Email service@hebeos.com

Return Method:

Hebeos does not have a physical store since Hebeos sells online. So, the only option to return the product is by email.

Hebeos Return Policy

Hebeos Return Policy Online:

It is necessary to get in touch with Hebeos customer service department. Hebeos Customer Service department within 14 days after receiving the item. You’ll have to call Hebeos customer support to obtain a return request form. You must provide them with all the information about your order’s reference number, email address, and name. Then, print the prepaid shipping offer and email you the shipping label. Securely place the item in the original box and attach an original packing slip. Return your item to Hebeos warehouse, and then affix the return label to the front of the package. You can drop off the package at the UPS drop-off site or any location with a preferred carrier.

To successfully return an item in-store or on the internet, the customer must ensure the product can be return in its original state, in its original packaging, and unworn, and there must not be any flaws. The product must be in the same condition as when it was purchase.

Hebeos Gift Card Policy:

You must redeem your gift card’s coupon code when checking out. Your balance on your gift card will be add to the purchase. If there’s no balance left on your card, or the item’s price is higher than your gift card’s, then you’ll have to select a different payment method to pay for the rest of the balance. If you purchased a product with a gift card, you cannot return these items.

Hebeos Return Policy Conditions:

  • The item must be return in the original packaging.
  • The item must be return in 30 days.
  • All tags must remain intact along with the thing when the item is return.
  • The return must be in brand new condition, unworn and undamaged.

Hebeos Refund Policy

If unsatisfied with your purchase, Hebeos will allow customers to return the item. If you decide to return your purchase and comply with Hebeo’s return policy, you may request a refund. Refunds are issue in the form of the mode of payment in 10 to 15 days of business. The refund process may differ based on the payment method utilized by the customer. Original delivery Return Shipping Fee and other handling fees are not refundable.

Hebeos Exchange Policy:

Unfortunately, Hebeos does not offer an exchange policy. Hebeos has no pre-made clothes or items that can be deliver to the customer in exchange for your purchase since all items are custom-made to order. There isn’t a second item to exchange since every new order made subject to the current production timeframe. If you require further assistance, visit our website or call our Customer Service department.

Hebeos return policy Exception:

These are the items that are not exchangeable or returned at Hebeos:

  • It is not possible to offer a refund or exchange customized products.
  • You’re not able to return perishable goods.
  • You are not able to make a return on jewelry items.
  • Personal care products that include the word “lingerie” cannot be return in part due to health reasons.

Hebeos Order Cancellation Policy:

You can rescind your purchase up to the point that tailoring hasn’t started. Once it begun, you can’t cancel your order, as our dresses created to specific specifications. When you have placed your order, there’s a time limit to cancel it in case you change your mind about the dress; however, once it’s been complete, you cannot withdraw it.

  • If you decide to cancel your order in the first 12 hours after placing it, you’ll need to pay half of the shipping cost and 10% of the purchase cost.
  • If you decide to cancel the order in twelve to 24 hours after placing your order, then you’ll be require to pay for half the shipping cost and 20% of the purchase cost.
  • If you change your mind within up to 48 hours after making your purchase, you’ll have to pay a half-price shipping charge plus 50% of the purchase cost.
  • Within 48 hours, you will be entitle to receive 50% of the shipping cost back.
  • You are not able to cancel your order once it has been deliver.

Hebeos Faulty Items Return Policy:

If your item is damage, defective, or defective in transit, or if you receive a defective product and cannot obtain a complete return. You must get “proof of damage” documents if you believe your products were damage during delivery. The paper must placed in the return package.

Hebeos Return Policy Without a Receipt:

Since Hebeos operates as an internet-based retailer, giving receipts on paper is not require. Order confirmation email or packaging can serve as evidence of the purchase. They could assist you in making a return. You can return your purchase without a receipt if you receive a confirmation email. Receipt email.

Hebeos Contact Details:

You can reach Hebeos via their official website. The company has a contact page that you can use to contact the company’s customer service representative. Contact them via email, too. You’ll receive a reply within 24 hours of getting them.


What is Hebeos Return Policy?

Hebeos allows customers to initiate a return for their product within 14 days of receiving it.

Hebeos Return Policy Return Process?

If you want to return to Hebeos, you have to follow the steps that mentioned below: You must first submit a return request at Contact Us to Customer Service on or before 14 days from receiving your order. You have to provide a valid reason and photographs along with the reason for your return.

How Long Does It Take To Get A Refund From Hebeos?

If everything is fine, the company will issue a refund. It may take ten business days for the refund to appear in your account.

What is the Hebeos Return Policy for damaged or defective items?

The company will refund you if you have received a damaged or defective product.

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