Floor and Decor Return Policy - Easy Refund

Floor and Decor Return Policy – Easy Refund

Elevate Your Space with Confidence: Floor and Decor Return Policy Really Helps to Flooring and Home Improvement.

Floor & Decor Return Policy 

Floor & Decor wants its customers to pick the best project items. If you are unsatisfied with your in-store or online purchase, the customer can quickly return the item for a refund to Floor & Decor.

You given 90 days to return the item from your purchase or delivery date. It is essential to bring the original receipt for sales together with the returned items. Floor & Decor has the right to refuse or limit the exchange or return of any item.

If you decide to return the item within 90 days of purchase in time, you will given a refund to the lowest price for the item. Refunds will made at the discretion of the store. You must present an ID that is valid and issued by the government. The reimbursements will scrutinized first under the Floor and Decor Refund Policy. They will given an opportunity to receive a refund if they are eligible.

Details about Floor and Decor Returns

WebsiteFloor and Decor
Return Period90 Days
Refund Period36 Hours
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsMail, In-Store
Customer Support HoursMonday-Thursday: 8 am-7 pm ET
Friday: 8 am-6 pm ET
Saturday: 9 am-6 pm ET
Sunday: 10 am-5 pm ET
Phone Support877-675-0002 

Floor & Decor Return Conditions

Following are the conditions for returning items for Floor & Decor:

  • The objects are not to opened, damaged, or opened.
  • The item has to be in good shape for resale.
  • The things that installed can’t returned.
Floor and Decor Return Policy

Floor & Decor Refund Policy

You must return the item within the 90-day return window to receive a complete refund. Refunds will issued in your original format following the processing period of 90 days. A refund check sent by mail will issued for purchases made within $500 in cash or by check. If you return your item within 90 days of purchase, the return will added to the credit on your merchandise.

Exchange Policy

There is a 90-day period to return your items with Floor & Decor. It is not possible to exchange the sale items. Customized and damaged items can swapped in stores or online.

Methods to Return at Floor & Decor

These are Floor & Decor return methods they offer their customers to return simple and flexible returns.

Mail Returns

Follow these steps to return products for the floor and Decor by mail:

  • For more information, contact the Floor & Decor customer service team by calling 770-421-3705 and 877-675-0002 to request a return authorization.
  • Contact the customer support department with your purchase number.
  • The customer support staff will assist you with instructions to return the shipment.
  • Take your goods in the box following receiving the authorization to return.
  • You should secure your items onto the pallet if you have received them by the truck (LTL). It is essential to pack your items safely for FedEx shipping.
  • You will required to pay for shipping costs for returning the item. A 10 percent restocking charge will added to returns without the return authorization.

In-store Returns

You can use the store locator on the Floor & Decor website to locate the nearest store. You can return items to the Floor & Decor store within 90 days of their purchase date. Take your items in a bag and bring your items to the store. Returns with no receipts will issued a credit in the shape of credit to the store. Bring an original sales receipt along with the returned items when you return to your store. Be sure to adhere to the Floor and Decor Refund Policy and then speak with an associate from the store who will assist you while returning the items.

Floor & Decor Delivery and Shipping Policy

These are the delivery and shipping methods offered by Floor & Decor:

  • Most of your goods are deliver by FedEx, UPS, or USPS services.
  • Delivery by curbside arrives on your driveway at the bottom of the driveway that leads to the destination.
  • 1st threshold deliveries will delivered in the garage at the address to be provided.
  • White glove deliveries are deliver to the room you prefer.
  • Delivery to job sites generally used to transport flatbeds and Moffett.
Floor and Decor Return Policy

Floor & Decor Gift Card Policy

You can buy gift cards online through their website at Floor & Decor stores. You can purchase gift cards valued at $500 or more, including $100, $250, and $500. The cards cannot redeemed for Floor and Decor gift cards except when the law legally requires it. Floor & Decor will not be responsible for the gift cards in the event of lost or stolen products. It is important to note that the card’s expiry date is two years (24 months) from the date of last use.

Then, the credit card will be unable to purchase. However, the funds in the card will not expire, so you can call the Customer service team to get assistance regarding obtaining an unreplaceable card. For assistance, call 877-729-1815 and visit their Floor & Decor store location for more information.

Floor & Decor Return Policy without Receipt

If you return the item without a receipt to Floor & Decor, you will receive a refund at the lowest price. The Floor & Decor Return Policy states that reimbursements not guaranteed because it is at the discretion of the store. You must present an ID that is valid and issued by the government. The refunds will scrutinized first. If they are eligible, they will allowed to receive a refund.

Floor & Decor Order Cancellation Policy

You can contact the store if you’ve purchased your items in-store. You can reach customer service for assistance if you need to cancel your order online. If you do not cancel your order, you can return the items. You can follow the return instructions as mentioned earlier in this article. You can begin returning your item once you have received your product.

Floor & Decor Faulty Returns Policy

Call them directly if you get a damaged, defective, or defective item purchased from Floor & Decor stores. If you have a damaged return, you must provide evidence of receipt for delivery along with proof of purchase number along with the phone number. It recommended that you should include photos of your damaged goods. You can send these pictures at webdamage@flooranddecor.com. Floor & Decor will email or call you when your request received.

Floor & Decor Store Timings

You can visit the Store Locator on the Floor & Decor website to know about store hours and the location of the closest Floor & Decor store to you.

Floor & Decor Customer Service Hours

You can reach our Floor & Decor Customer Service team Monday through Thursday between 8 am and 7 pm ET. Friday between 8 am and 6:30 pm ET, Saturday between 9 am and 6:30 pm ET, and Sunday between 10 am and 5 pm ET.

Floor & Decor Contact Details

You can reach your Floor & Decor Customer Service team via their website by talking to the representative or submitting an inquiry. You can call them at call 877-675-1002 or 408-720-9120.


What is Floor & Decor return policy?

Floor & Ddecor offers a flexible return policy. You can return eligible items within a specified period after purchase.

What items are eligible for return?

Typically, unused and undamaged items in their original packaging are eligible for return.

Are there any items that cannot returned?

Certain items, such as custom-made products or items marked as non-returnable, may not be eligible for return.

What if my item damaged or defective?

If you receive a damaged or defective item, contact Floor & Ddecor’s customer service immediately.

Can I return an online purchase to a physical store?

Some retailers allow in-store returns for items purchased online.

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