FARFETCH Return Policy - Exchange

FARFETCH Return Policy – Exchange

Shop confidently using Farfetch return policy, as Farfetch provides a 14-day return period and a 6-day timeframe for refunds.

FARFETCH Return Policy 

Have you ever purchased something at Farfetch and you later decided to change your decision? It’s not a problem if your goal is to exchange, return, or receive a refund since Farfetch offers a very accommodating policy. They will allow returns of items within fourteen days. The merchandise should be return in the exact condition they were in when they first bought.

If you return the item, take all accessories, boxes, or cases included with the purchase in the packaging. You’ll only get an exchange when the item is damage or has added to the package. Damaged or used items will not considered returns. If you are returning items, make sure they have all tags on them, their original packing, and the box.

If you plan to collect or drop off your return, ensure it returned to the country where you purchased it. Returns from beauty brands and products must packaged separately, and the label must attached outside the Farfetch box. All documentation should included in the package. Returns must comply with the policy to accepted.

Details of FARFETCH Returns:

Return Period14 days
Refund Period6 days
Refund MethodOriginal Payment Method
Exchange PeriodNo exchanges
MediumsMail, In-store
Email HoursMonday-Friday: 24 hours a day
Saturday-Sunday: 8am to 9pm EST
Phone Support+1 646 791 3768

Farfetch Return Policy Conditions: 

  • Go to “Orders & Returns”.
  • If you place your order with a friend, mention the order number and your email address.
  • Locate the item you wish to return.
  • Click on “Return Item (s)”.
  • Choose the items that you would like to return.
  • Give a valid reason to justify your return.
  • Place the items inside the Farfetch packaging, which includes the dust bags, brand boxes, and cases.
  • The return label should placed outside the box. Create separate cartons in different boxes for the items that were receive.
FARFETCH Return Policy

Methods to Return at Farfetch:

Farfetch Return Policy Online:

  • Go to “Orders & Returns”.
  • If you place your order with a friend, mention the order number and your email address.
  • Look for the order you’d like to return.
  • Click on “Return Item (s)”.
  • Choose the items you would like to return.
  • Give a valid reason to justify your return.
  • Place the items inside the packaging from Farfetch, including the brand dust bags, boxes, and cases.
  • The return label should placed outside the box. Create separate cartons in separate boxes for the items that were receive.

Return at a drop-off point near you:

  • Choose drop-off and in-store alternatives from the menu on your account.
  • Attach the return form on the outside of the box.
  • Make the return to the Farfetch option.
  • The courier should scan the label and follow the return.
  • If you did not receive your return labels, log on to “Orders & Returns” within your account on our website. You can print out the return label.

Book a free returns collection

  • Log in to your account on the website.
  • Choose the collection address and the packages you would like to return.
  • Choose a date and time that you can manage.
  • Click “Book Collection”.

Farfetch Refund Policy:

The Farfetch refund policy states that processing refunds will take six days. Refunds are process using the original method of payment. The refund could take up to 14 days to appear in your account. However, it may vary depending on the service you choose. Refunds do not include the cost of shipping and delivery. It is also possible to receive the rebate as Farfetch credit when it’s in good standing so you can use it next time.

Refund in Cryptocurrency:

You may receive an exchange if you purchased the item using cryptocurrency to complete the transaction. If the return accepted and the refund processed, it can handled by AAA according to the current exchange rate for the cryptocurrency used to make the purchase. AAA can send an email confirmation once your refund processed. You must provide the details below to claim your rebate with TripleA.

  • Full Name
  • National ID, Passport, or Business Registration Number
  • Country of Residence
  • Crypto Address

You have to claim the return within thirty days after receiving the mail. The cryptocurrency will transferred to your account the next day you receive the refund.

Farfetch Exchange Policy:

Farfetch doesn’t offer exchanges, but you can return certain beauty items using their free option. Check that the product has not removed from its packaging or opened. The seals on the package must remain intact.

Farfetch Return Policy Exceptions:

The exceptions made by Farfetch are:

  • The item that returned should in good condition at the time of return.
  • Made-to-order items cannot returned since they designed specifically for you. The order will only accepted if the product is defective or damaged at delivery.
  • Final sale items can only considered a return when damaged or unsatisfactory when they arrive at yours. Contact Customer Service immediately if your purchase was receive in a defective condition.
  • Cosmetics such as perfumes, aerosols, acid ingredients, Self-tanning lotions spa, ay containers, essential oils, nail polish, and removers won’t accepted as returns.
  • Other products that contain flammable substances or components that could cause danger in the return shipping process cannot returned.

What products is Farfetch offering?

Farfetch has the following items available:

  • Clothing
  • Shoes
  • Bags
  • Accessories
  • Jewelry
  • Pre-owned items

Farfetch Delivery and Shipping Policy:

Farfetch offers its products all week long. Shipping and delivery costs are dependent on the type of service that used. Signatures required for all orders. Army Post Office (APO) Delivery via PO Boxes and Fleet Post Office (FPO) addresses must be present.

Express delivery for most of Europe and the US is available within 2 to 4 days. The products will delivered in three to seven hours in the rest of the world.

  • Standard delivery for select countries is within 2 to 6 days.
  • Same-day delivery in certain countries can delivered the same day if you order before 11 am.
  • F90 delivery for specific countries will completed within 90 minutes of the order’s arrival.

Farfetch Return Policy without Receipt:

Please return your goods to Farfetch in their complete packaging. All tags must attached. All documentation must be in place to complete the returns.

Farfetch Order Cancellation Policy:

To cancel an order:

  • Visit “Orders & Returns” or add guest order information when you place the order as an individual guest.
  • Select the items that you would like to remove.
  • Be sure to mention the reasons for the cancellation.
  • The customer will be notified via email of the canceled order.

If your order already completed, Farfetch will need help to cancel it. However, returns are free and provided by Farfetch. You can receive the fully refunded refund after 14 days if you cancel your purchase, subject to your payment service.

Farfetch Faulty Returns Policy:

If an item you receive is not as described, is defective, damaged, or does not correspond to the description on our website, Farfetch can arrange a return. A refund will given for any item that is defective from Farfetch.

Tips for Making Returns at Farfetch:

Before purchasing Farfetch, Be sure to remember these guidelines:

  • Returns must received within 14 days of the date of purchase.
  • Customized orders aren’t returnable.
  • You’ll receive a full refund on non-worn, un-damaged, and unworn items.
  • Used items should be in pristine condition.

Farfetch Customer Service Hours:

EmailMonday – Sunday24 hours
PhoneMonday – Friday8:00 AM – 9:00 PM
PhoneSaturday – Sunday8:00 AM – 9:00 PM

Farfetch Contact Details:

You can reach customer service via their telephone number, +616-746-791-3768, or by email to customerservice@farfetch.com.


What Is Farfetch’s Return Policy?

We hope you will delighted with each Farfetch purchase. If you ever require a return, We’re here to assist you. All you need to do is notify us at least 14 days after receiving your purchase, and we’ll schedule the pick-up for you at no cost.

How Long Do I Have To Return An Item To Farfetch?

You have 28 days after you receive your purchase to return the product to us.

Does Farfetch Accept Returns Without A Receipt?

You can return products to Farfetch without a receipt. However, you may be denied a complete refund. If you don’t have tickets, Farfetch will try to complete your return by finding your order in the system.

Does Farfetch Offer Full Refunds?

We offer complete refunds on all of our items as long as they are returnable within 28 calendar days of receiving (14 days for items on sale) and are in their original unworn condition and with all tags on. Refunds will applied to the initial mode of payment.

How Long Do Farfetch Refunds Take?

Refunds credited to the initial payment method. Payment after ten business days after getting your return. Your bank may require 3-5 working days to process your refund.

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