DSW Return Policy and Exchanges

DSW Return Policy and Exchanges

DSW Return Policy is allowing its VIP Elite customers to return their purchase within 365 days from the date of the purchase. The timeframe for returning set at sixty days for loyal customers. With the option of online or in-store returns with a long return period and flexible refund or swap options available, buying at DSW is always challenging.

The item you are returning required to in its original state and its original packaging. Check that the item will not damaged and is unworn. The product should be in a satisfactory and saleable condition, in accordance with the DSW Refund Policy.

Details of DSW Returns:

Information Details
Website DSW 
Return Period60 days
365 days for elite members
Return MediumIn-store
Exchange period60 days
Refund MethodOriginal payment method
Contact 1-866-379-7463

Return Methods at DSW:

Customers are able to return their purchases by mail or in-store. However, if you have bought a product at the store, you have to return your product to the store. If you purchased online, you are able to return the items both online and in-store. DSW will not accept items if they have damaged.

In-store Returns at DSW:

If you’re not happy with your purchase from Designer Shoe Warehouse, then you can return it to the DSW retail stores. All you have to do is bring your item back to the store. The product must returned in its original container and accompanied by a receipt, invoice, or government-issued photo identification.

Go to the store and talk to the customer service representative. You can get assistance from them. Customer service representatives will examine the product you purchased or your proof of purchase to ensure it’s eligible. If they are able to approve your purchase, then you are able to return it at an outlet.

DSW Return Policy

DSW Return Policy Online:

The items purchased online may returned to DSW by post. DSW gives its customers two ways to return the merchandise to their store, i.e., preferred shipping service as well as the prepay FedEx service.


  • The first step is to obtain the return label from DSW, their official website.
  • Include the order number, name, email address, or postal address for printing the label.
  • Place the product in the original packaging and apply the return label at the top of the box. Locate the nearest FedEx facility where you can drop off the package. Contact FedEx by calling 1-800-463-3330 for any questions. DSW will charge a shipping cost that is $8.5. It is important to note that the FedEx return label not able to used outside the US. This process can take seven to ten working time for the return of the item to DSW.

Preferred shipping carrier:

Send the package at:

ATTN: Returns Processing
4314 East 5th Avenue
Columbus, Ohio 43219.

Keep in Mind

The cost of return shipping, $8.5, will subtracted from the refund amount. The process overall remains the same.

DSW Refund Policy:

If you wish to receive a complete refund, you have to return the item to us within 60 days after the purchase. You’ll receive an amount of credit for the store in the event that you return the product in the absence of receipts. If you utilized PayPal or DSW’s gift card at the moment of purchase, you’ll receive a credit to your account. If the customer used DSW reward points during payment, you will only receive the cost of the item, but reward points won’t returned.

The process of refunding can take up to 10-14 business days for the original payment method. If you cause damage to the product and it damaged, you won’t eligible for an exchange. Be sure the item is unworn and undamaged and returned with all the necessary documents for an entire refund.

DSW Exchange Policy:

Exchanges can made either in the store or via mail, and you won’t charged a shipping cost. It’s a cost-free process when you mail the item to exchange. If the exchange done within the same day of purchase, you’ll be able to reimburse your reward points. DSW will not accept items if they have damaged or have used. You will receive a gift card only when you exchange gifts of gifts.
If you purchased the product using PayPal and want to return it via mail, there are other viable options. You have to visit the store for a return or exchange in-store if you made the purchase using PayPal.

In the event of a mix of PayPal and gift cards, you’ll receive all the money as credit to the store.

Designer Shoe Warehouse Return Policy Exceptions:

DSW will not accept returns on the following items:

  • On sale items
  • Worn goods
  • Damaged or damaged products
  • Fragrances
  • Alcohol products
  • Rechargeable batteries
  • USB
  • Nail polish
  • Dry shampoo

DSW Gift Card Return Policy:

DSW provides 3 distinct membership options:

  • DSW VIP club
  • DSW VIP Gold
  • DSW VIP Elite

Customers who own DSW Gold status or VIP Gold have advantages in that they not bound to pay a $8.5 shipping fee.

Customers who own the VIP Elite DSW cards.

DSW Return Policy after 60 days:

If you decide to return the item within 60 days of purchase, you are not in a position to receive any refund. If you choose to exchange or return products after 60 days, DSW will give you credit for the store. The store credit can used again for purchases made at DSW.

DSW Return Policy Without a Receipt:

When you are returning the item without a receipt, The company has the right to deny the return. However, DSW lets its customers return the item with no receipt, provided they have a valid ID photo. They will give you credit in the store.

Store Timings:

The hours of the store at DSW are in the United States of America (USA) from 10:00 am until 8:45 pm between Monday through Saturday. Sunday hours from 10:00 am until 7:00 pm

Contact Details:

Customers can write messages to them and get them back to customers as quickly as possible via live chat. Send an email to. You can also contact us toll-free at 1-866-379-7463 at any time during the daytime.

DayOpening TimeClosing Time
Monday7:00 AM10:00 PM
Tuesday7:00 AM10:00 PM
Wednesday7:00 AM10:00 PM
Thursday7:00 AM10:00 PM
Friday7:00 AM10:00 PM
Saturday10:00 AM10:00 PM
Sunday12:00 PM9:00 PM


What is the return policy at Designer Shoe Warehouse (DSW)?

DSW’s return policy allows customers to return eligible items within a specified time frame after the purchase date.

What is the timeframe for returns at DSW?

The return period may vary depending on the specific product and the terms outlined at the time of purchase.

Are there any items that cannot returned to DSW?

Certain items, such as worn or used footwear, may be non-returnable.

How will I receive my refund for a returned item at DSW?

Refunds typically processed using the original payment method.

What should I do if my DSW item damaged or defective?

If you receive a damaged or defective item, contact DSW customer service promptly for assistance.

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