Crate and Barrel Return Policy - Refund

Crate and Barrel Return Policy – Refund

If you’d like for your house to be decor shopping easy, check out Crate and Barrel Return Policy. Find out about the easy procedures and the timeframes for exchanges and refunds.

Crate & Barrel Return Policy:

Crate & Barrel does their best and offers satisfaction to assist you in returning the products. Their Crate and Barrel Return Policy provides 90 days to return non-furniture products or thirty days to large furniture items. The items must unopened or unworn and in good state. Baby items, decor for the home, and kitchen equipment required to returned with the proof of purchase.

If you want to return the item, You have to present your receipt as evidence of the purchase. Crate & Barrel will only offer refunds if you have receipts. The customer can return items on their website and in the store. Items that custom-designed, like furniture, live plants, and floor samples from stores, will not accepted by Crate & Barrel.

There is a way to make a return of Crate & Barrel and Crate & Kids products via the Crate & Barrel website. If you purchased products from outside the US, They can only exchanged or returned to the country in which they purchased, or you can return them to the address listed on the returns label. Furniture in stock should return within thirty calendar days of when you buy it. Date when you purchased it. Inform them of the issue and call them beforehand.

Contact the store if you bought the products at the store. If you want to place an order online or for online orders, you can phone 800-606-6462.

Details of Crate and Barrel Returns:

WebsiteCrate & Barrel
Return PeriodFor Non-furniture Items: 90 days
For Furniture: 30 days
Exchange PeriodFor Non-furniture Items: 90 days
For Furniture: 30 days
Return MethodOnline, In-Store, Mail
Chat Hours8 am-11 pm CT
Phone SupportPHONE: Monday-Friday: 8am-7 pm CT Saturday-Sunday: 8 am-6 pm CT
TEXT: Monday-Friday: 8 am-7 pm CT Saturday-Sunday: 8 am-6 pm CT
Customer ServiceCall: 800-967-6697
Text: 312-779-1979

Crate & Barrel Refund Policy:

As per the refund policy in the policy for refunds of Crate & Barrel, you have to return the product within 90 days for items that are not furniture or 30 days in the case of furniture, with the receipt being evidence of the purchase. Crate & Barrel will only accept the items if they have proof of the purchase. The customer will receive your refund 7-10 days after the processing of the return. Your refund will processed in the original form. Shipping charges will not returned.

Cash refunds only allowed by $100 in total, and the rest of the amount returned in checks by post. Gift cards and a product credit will refunded in the form of a credit to the merchandise. In the event that a receipt does not accompany the Gift Registry number and you do not have a ticket, you will receive a credit for inventory.

Crate and Barrel Exchange Policy:

The item must exchanged in 30 days for all non-furniture items or thirty days in the case of furniture items beginning from the date of the delivery or the date of purchase. You must bring your receipt unless you ask to exchange it for an identical item.

Crate and Barrel Return Policy

Return Methods of Crate & Barrel:

There are different methods under the Crate and Barrel Return Policy to return products purchased. The customer can exchange it in person, online, or by mail.


You have to return the purchased item within 90 days. Find the nearest shop. Bring the thing you want to replaced with the receipt.

In-store Crate and Barrel return policy is extremely easy. If you bought the products from the Crate and Barrel shop, then you will only need to take them back to the Crate and Barrel store. Items bought at Crate & Barrel stores can returned only to Crate & Barrel stores. Purchases made from CB2 have to return to the CB2 outlets.


If you want to return your item online To return your items online, you can follow the steps below.

  • Visit the Crate & Barrel website. Log in to your Crate & Barrel account.
  • You must enter the customer’s order number along with the email address and the shipping ZIP code.
  • Give the reason behind the return.
  • Print the pre-paid FedEx shipping label.
  • Place the items in a safe carton.
  • You can drop off the package at FedEx or Narvar Concierge points.
  • You can follow your order.

You will also receive an email with a confirmation after the shipment received by Crate & Barrel. You will paid the amount via that initial payment method within 7-10 business days.


  • You can ship your return package by post.
  • Look for the slip from the packaging
  • in the original purchase package.
  • The items should packed with the title.
  • Attach the receipt. Refunds only accepted upon receipt.
  • Send your parcel to the address indicated on the slip.

Crate and Barrel Return Policy Exceptions:

The only exceptions to the items available at Crate and Barrel are:

  • Things that do not have receipts considered to be
  • evidence of purchase.
  • The items purchased at the end of the sale
  • Things that used.
  • The articles damaged due to wear and tear.
  • Live botanicals
  • Special Order
  • Furniture and rugs that can customized
  • Personalized and
  • Monogrammed items
  • Floor samples of the store
  • Cut-yardage orders

Crate & Barrel Gift Card Policy:

It is extremely simple to purchase items using gift cards. You can checkout normally, and then at the payment page, select “Use a Gift/eGift Card.” Enter the card number and pin. You can also make purchases with multiple Gift/eGift cards. They can purchased on the internet, in stores, or catalog phone orders when you check out.

Crate & Barrel Warranty Claim Policy:

Crate & Barrel provides a 5-year warranty for any defects in their products or workmanship or is not functional. You can return your purchase for a replacement. You must send an invoice as proof of the purchase. You will need to pay for the shipping of the item to sent for an exchange.

What products does Crate and Barrel offer?

Crate & Barrel offers an assortment of items:

  • Indoor furniture
  • Outdoor furniture
  • Table and Bar tools, as well as clothing
  • Kitchen Appliances and Electronics
  • Bedding and Bath
  • Decor and Pillows
  • Rugs
  • Lighting
  • Window Curtains
  • Gifts

Crate & Barrel Delivery and Shipping Policy:

Crate & Barrel offers shipping on different days to meet various standards. The normal time for delivery of orders is 3 to 5 business days. Premium shipping ships the charges in two days. If you place your purchase by noon CT, express shipping is able to deliver the order by the time of the next day’s end. The total value of the merchandise bought up to $15.00 up to $250.01 and above listed in the following manner:

  • The typical cost of shipping starts at $5.95 to $26.95.
  • The most expensive shipping charge starts at $18.90 to $39.90.
  • Its expedited shipping cost starts at $30.90 to $51.90.

Crate & Barrel Faulty Return Policy:

Crate & Barrel always try to provide their customers with 100% accurate purchase with no damages. If, however, you get a damaged item, Crate & Barrel will always be happy to offer the thing in exchange for compensation. If you have an issue with your purchase and you not satisfied, you offered a flexible swap or return to the place. You can exchange or return it for a different item.

Crate and Barrel Return Policy without Receipt:

Crate & Barrel requires a receipt to prove the purchase for every exchange, return, or exchange you would like to complete. If you lose the ticket receipt you received, Crate & Barrel will not be able to assist customers in some way. While Crate & Barrel accepts the following as evidence of purchases:

  • Original Receipt (including gift receipt, e-receipt, and electronic order confirmation)
  • Packaging Slip
  • Order Number
  • Gift Registry Number

Crate & Barrel Order Cancellation Policy:

After your order placed after it has set once your order has placed, you will not have the opportunity to cancel it since Crate & Barrel is fast in processing orders. Thus, cancellation of an order is not feasible after placing an order. But, if you’ve set your order up to picked up from the store and you wish to cancel your order, the only way is to keep your order from showing up. Crate & Barrel will only cancel your order in the event that they can get in touch with you within seven days.

If your order delayed beyond the delivery date If you are concerned that your order delayed, it is possible to call our Customer service agent to decide to cancel the order. They will remove your order, and your payment will refunded in full.

If you can’t decide to cancel your purchase, You can get it, return it in return, and get a credit for the item.

Tips for Making Returns at Crate & Barrel:

Be sure to keep in consideration the below suggestions prior to returning the item.

  • Return the items, not furniture, in 90 days.
  • Furniture items have to returned in 30 days.
  • A receipt is necessary to return the items.
  • The articles should not used or worn.

Crate & Barrel Store Timings:

Visit their website and type in your location to locate their hours of operation Crate & Barrel store hours near your location.

Crate and Barrel Customer Service Hours:

The hours of chat and call hours for Crate and Barrel are as they are:

DayChat Hours (CT)Call Hours (CT)
Monday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Tuesday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Wednesday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Thursday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Friday8:00 AM – 11:00 PM8:00 AM – 7:00 PM
Saturday8:00 AM – 11:00 PM8:00 AM – 6:00 PM
Sunday8:00 AM – 11:00 PM8:00 AM – 6:00 PM

Crate & Barrel Contact Details:

For more information, you can call Crate & Barrel at 800-967-6697 and contact them via text at 312-779-1979.


What is Crate and Barrel’s return policy?

Crate and Barrel offers a straightforward return policy. If you not satisfied with your purchase, you can return it within 90 days of receipt for a refund, replacement, or exchange.

How do I initiate a return?

To start a return, log in to your Crate and Barrel account, go to your order history, and select the item you want to return.

Can I return an item to a Crate and Barrel store?

You can return items to a Crate and Barrel store within the 90-day return window. Bring the item, along with the packing slip or order confirmation, to the store for assistance.

How long does it take to process a return?

Once Crate and Barrel receives your returned item, it typically takes 7-10 business days to process the return and issue a refund. The refund will credited to the original payment method.

Can I return a gift I received?

You can return gifts within 90 days of receipt. You’ll receive a merchandise credit for the return, which can used for future purchases.

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