Cos Return and Refund Policy

Cos Return and Refund Policy

If you’re unhappy with your purchase or have yet to receive the item you desire, the Cos Return Policy allows customers to return the item. Cos offers a different return period for in-store or online orders. The product has to returned to the store within 14 days after the date of delivery.

For returns made in stores, it is extending its return period. You can return your purchase in the first 45 days after the purchase. If you want to return a purchase made online in the Cos store, they cannot issue the option of a refund.

Details of Cos Returns

Information Details 
Website Cos 
Return time 45 days for in-store return
14 days for online return.
Return  mediumIn store and online
Exchange method In store and online
Refund mode Original mode of payment 
Contact +46 844 682 600

Return Methods at Cos

To return the product to Cos customers, they can opt to return the item either by post or in person at any of the outlet stores.

cos return policy in store

Initially, you’ll have to locate the closest Cos’s store. Visit the store. Bring the item back to the store with the initial receipt that was include along with your purchase. Complete the return form. The product must be in its original state. The store representative will assist you in returning the item. It is essential that the item not used. Cos cannot accept the item when it is damage, washed, or used. The item must returned within 45 days from the date of purchase.

Cos Return Policy

Cos return policy online

If you are planning to return your item on the Internet, it should delivered to Cos within 14 working days from the date of delivery. Follow the steps below to complete an online returns:

  • Visit the UPS website and follow the instructions for making a return.
  • You’ll have to pay the $25 return charge, or the fee will taken from the refund.
  • Go to the order section.
  • Choose the products you would like to return and explain why you’d like to return the item.
  • You will receive an email confirmation once the return process has completed.
  • Place the item in the box, and then affix the return label to the outside of the box.

How to return Cos Items

1. Pack your return securely (in the original packaging, if possible). Be sure to include a completed Return Form.

2. Visit the UPS website to schedule your return, print the return label, and schedule the pick-up time.

3. Every order you return costs 25 $. The cost is also applicable for multiple items in one package. The cost will be deducted from the refund you receive.

4. You should wait for the Return Confirmation email. We will send it after we have completed your return.

Please be aware that it could take up to 14 working days to get your return and complete it.

Ensure you keep a copy of your receipt during this time, as the obligation for the return lies with you until we receive it.

Cos Return Policy for Flammable Products

There is nothing to be concerned about when using these items, but because of specific content, they are classified as dangerous products. These products are perfumes and nail polishes, as well as nail polish removers and spray bottles. Like all Cos beauty products tested and verified, they are safe to use without fear.

The items are flammable as a result of the fact that they require different transport services. The packaging of these products is a square, and the products have to packaged in these boxes. The product must shipped using specific transport. The box should filled with cuttings or paper to ensure that the product kept in one place. Put on a new label if the label that was previously attach is missing out of the box.

Cos Final Sale Items

Unless otherwise stated, purchased items marked as “FINAL SALE” are not qualified for return, exchange, or credit. The merchandise is sold “as is.

Purchased merchandise at COS retail stores with 70% plus will be considered a Final Sale and cannot be exchanged or returned.

All personalized or altered items are considered final sales and are not returnable.

Cos Repeated returns

At COS, we have an easy return policy that ensures you get the best shopping experience. However, if you have a high return rate on your account or are buying to sell the product, we can remove your account from our discretion. If you think your account access or purchase was not properly restricted, contact the Customer Care team, who will assist you in resolving your issue.

Cos Exchange Policy

You can make the exchange on Cos. If you wish to exchange items from sale, you given fourteen days in which to arrange the exchange. You can exchange the item at the exact cost that you paid for the item previously or at a higher price, but you need to pay for the difference.

According to Cos policies on returns, store purchases can exchanged in-store, while online assets are exchangeable via mail. You can exchange your purchase both in-store and online within 14 days of purchasing. If you require further assistance, call our Cos Customer Service department.

Cos Return Policy Conditions

  • The item has to returned within the specified timeframe.
  • The item you are looking to exchange must returned in its state of originality, in its original packaging, unworn in its original packaging, undamaged, and unbroken.
  • If you have received a damaged product from the manufacturer, you can return that item. However, you’re not qualified.

Cos Refund Policy

Once you have received your item, Cos will initiate your refund process. We will verify whether you’re eligible to receive a reimbursement or not. Refunds will processed according to the payment method that you initially used. The refund will added to your credit card within 7-14 working days.

The time to process your refund will differ based on the payment method that used. Your refund will made as store credit if you purchase with gift cards. Shipping and handling fees are not refundable. The item to returned must in its original state, and it must unworn, undamaged, and unworn.

Cos Return Restrictions – Dangerous Goods

About dangerous goods

While fashion is supposed to be affordable for all, Some of our products, considered dangerous products, can’t be shipped to all places due to restrictions on transportation.

E.g., nail polish, fragrances, or nail polish removers, as well as pressurized spray bottles. In addition, every item we sell for beauty is tested to ensure they’re safe for use.

The label informs the transporter that the package is a source of flammable substances and requires special handling.

How to return Cos dangerous goods

If you want to exchange or return items that contain flammable substances, it is essential to know that there are certain transport restrictions.

Follow these steps:

1. The product should be packaged inside a box with the LQ Dangerous Goods label. If you use the original box, it already has the label in place. If you use another box or the label is damaged, you must create the label again. 

2. The box should be filled with paper or filler so the product is seated securely.

3. Follow the usual return and exchange process on your delivery receipt.

Note that if you are returning with no dangerous items,, you must remove the LQ Dangerous Products label from the box.

Gift Return Policy at Cos

You can return a purchase for a gift at Cos. You’re eligible to return gifts or exchanges, but you must provide the receipt for the gift that confirms the purchase. The refund will made as cashback by the Cos Refund Policy.

Cos Store Hours

To find store hours along with directions, addresses, and telephone numbers in your area, You must input your zip code or city by using the Store Locator. The hours of operation for the Cos UK stores UK are as follows: following format:

DayOpening TimeClosing Time
Monday10:00 AM07:00 PM
Tuesday10:00 AM07:00 PM
Wednesday10:00 AM07:00 PM
Thursday10:00 AM07:00 PM
Friday10:00 AM07:00 PM
Saturday10:00 AM07:00 PM
Sunday11:00 AM05:00 PM

Cos Contact Details

Contact us on (+46) 844 682600. Cos customer support offered in English. Send an email to Web-based call via the internet. For more information, go to Cos’s website.

Cos Customer Service Hours

You can reach Cos customer support during the remaining times of the day.

DayWeekdays (CET)Weekends (CET)
Monday09:00 AM10:00 AM
Tuesday09:00 AM10:00 AM
Wednesday09:00 AM10:00 AM
Thursday09:00 AM10:00 AM
Friday09:00 AM10:00 AM
SaturdayClosed10:00 AM
SundayClosed10:00 AM


How do I get replacement returns note/label?

If you require a replacement returns label, you can locate it on this page. If you want to print a returns label, visit the UPS website.

When will you receive my return?

The return process can take between 14 and 21 days to arrive at the company and to be handled. If it’s taken longer, please call Customer Service with proof of the return, e.g., a receipt for collection and the slip for dropping off.

When will I receive my refund?

Your refund is expected to be completed within the next 14 days after submitting the package returned to us. The refund will be processed the same way that you choose to pay. You will always receive an email with a Return Confirmation after we’ve been notified of your return and have processed the refund.

How do I make a return?

We hope you’ll be delighted with everything you purchase from us, but if you find a problem, you have 14 days to return the item to us. To find the complete instructions for your specific location, go below. After your return is accepted and processed, you’ll receive an email confirmation to notify you. We don’t offer the option of exchange.

How long does my return and refund take?

Returns require a minimum of 14 days to arrive at our warehouse before being processed to process a refund. After this, you’ll receive a return confirmation email to notify you. If you don’t receive confirmation within 14 days of receiving it, please get in touch with our customer care at this address with a receipt for the return along with an inventory of the returned items.

How do I get replacement returns note/label?

If you require a replacement returns note, you will get it below. To print a return label, go to the UPS website.

What is COS’s return policy?

COS’s return policy allows customers to return eligible products within a specified period for a refund or exchange.

What is the return window for COS products?

The return window typically depends on the type of product and the reason for the return. It can range from 14 days to 30 days or more.

How do I initiate a return with COS?

To start a return, you’ll usually need to log in to your COS account, visit the order history section, and follow the instructions to request a return.

Is there a return fee or shipping cost associated with returns?

Return shipping fees may vary based on your location and the reason for the return. Some retailers offer free returns for certain situations.

Can I exchange an item instead of returning it for a refund?

Many retailers, including COS, offer the option to exchange an item for a different size or colour. Check the exchange policy for details.

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