B&Q Return Policy - Exchange Policy

B&Q Return Policy – Exchange Policy

B&Q Return Policy: Check out B&Q’s 90-day return policy to make sure you’re happy with your purchase. It’s easy to return or switch items, and B&Q puts the customer first when it comes to returns. Sometimes, after spending money on something, you’re not happy with it. Don’t worry if this happens with something you bought at B&Q. B&Q lets you return items and will switch or return any item you buy. You have ninety days to return the item.

If you want to return something, make sure you have the original sales ticket, invoice, and order confirmation email to show that you bought it. If you can’t show proof that you bought it, you might not get your money back.

Details of B&Q Returns

Return Period90 Days
Refund Period14 Days
Refund MethodOriginal Payment Method
Exchange Period90 Days
Return MediumsOnline, In-Store
Customer Support HoursMonday-Saturday: 8:00 AM-8:00 PM
Sunday: 10:00 AM-4:00 PM
Phone Support1800 818 950
EmailCustomer Support

B&Q Refund Policy

You can return the things to B&Q for a full refund as long as you do it within 90 days of buying them. To get a replacement, bring a receipt. After you send the thing back, you’ll get your money back within 14 days. The original payment form will be used to give the refund. How long it takes for your credit cards to get the money back will depend on the bank.

B&Q Return Policy

B&Q Exchange Policy

You have up to 90 days from the date you bought, received, or picked up your things at the Click & Collect desk to exchange them. You can choose to exchange the things. People can exchange items in-store or online. As proof that you bought something, you need to bring the original sales receipt or sales statement and the email confirmation from your order.

Exceptions of B&Q Returns

There is no return or exchange of the item if it is:

  • Cut to size
  • Made to measure
  • Customized

Methods to Return at B&Q

You are able to return the products you purchased using the following procedures at B&Q.

B&Q Returns In-store

That’s right—you have 90 days to return anything you bought at B&Q shops. Use B&Q’s Store finder to find the store that is closest to you. If you want to follow B&Q’s Return Policy Guidelines, make sure you pack the items safely and bring your original sales ticket and sales invoice as proof that you bought the items. If you can’t show proof that you bought the item, you might not get your money back. You can’t return items that are customized or made to order.

B&Q Return Policy No Receipt

You’ll require proof of purchase when returning a damaged product and the original payment method you used for the refund.

Home Delivery

You can return items you got through the home delivery service up to 90 days after the delivery. We can be reached by text message or phone at 1800 818 951 to set up a time to pick up the things. Customers can also return items they have bought at any B&Q shop in Ireland. The Republic of Ireland.

As proof that you bought the item, make sure you bring the confirmation email, the original sales ticket, or the sales invoice with you when you return the item. You might not get your return if you can’t show proof that you bought the item. When you return items to any B&Q shop, you don’t have to pay anything. If you use a shared service, you might have to pay up to EUR50 to use it.

B&Q Return Policy for Click & Collect

There are 90 days from the date you got an item through Click and Collect to return it. To get your money back, bring the Click Order Confirmation. This will show that the item was bought. If you can’t prove that you bought it, you might not get your money back.

B&Q Delivery and Shipping Policy

Every order from B&Q will be delivered between 8:30 am and 6 pm, Monday through Friday. You will get a text message, a phone call, or an email confirming your order. To get help with your delivery, call 1800 818 951 and ask for customer service. These are the shipping costs for different kinds of orders:

  • If you spend more than EUR50, standard delivery is free. When you spend more than EUR50, regular delivery is free.
  • For sales under €50, standard delivery costs €5. If you spend less than EUR50, delivery usually costs €5.
  • When you spend more than EUR250, shipping is completely free.
  • If your order is less than EUR250, the most usual large delivery fee is EUR15.
  • You can use the bulk delivery service for at least EUR100, and it costs EUR50.

B&Q Gift Card Policy

Gift cards from B&Q can be bought both in paper form and electronically. B&Q shops and their website both sell gift cards in real life. You can only buy electronic gift cards online, though, and they’ll be sent to you by email in minutes. Should you use the gift card to buy something and still have money left over, it stays on the gift card and can be used again when you need to buy something.

You can use the gift card to pay for the whole thing or just a part of it and then use a debit or credit card to pay the big difference. Electric gift cards come in a range of prices, from PS10 to PS1000. When you buy a card online, its value could go up to EUR250. On the other hand, you can call customer service at 0371 200 2144 to ask for a bigger balance on the gift card. It is important to know that B&Q gift cards can’t be returned.

B&Q Returns Policy Without Receipt

According to the B&Q Refund Policy Guidelines, if you want to return something to a shop, you must have proof that you bought it or an email confirming that you bought it. You have to bring the item to the store to make sure you can return it, get a refund, or swap it.

B&Q Order Cancellation Policy

When you use the normal delivery method, you can’t change or cancel your order. You can get a full refund when you pick up the items and return them.

B&Q Faulty Returns

According to the B&Q Return Policy, if you receive a damaged or defective item, B&Q will either return it or fix it. You can call 1800 818 951 to return the item to a B&Q store near you or to set up a time to pick it up. Bring either proof that you bought something or the debit or credit card that was used to buy it. That being said, if you don’t, you might not get the swap or refund.

B&Q Store Timings

Visit the Store Locator on the B&Q website to find out the timings of the store.

B&Q Customer Service Hours

Customer service can reach between Monday through Sunday during the following times:

DayStarting TimeEnding Time
Monday8:00 AM8:00 PM
Tuesday8:00 AM8:00 PM
Wednesday8:00 AM8:00 PM
Thursday8:00 AM8:00 PM
Friday8:00 AM8:00 PM
Saturday8:00 AM8:00 PM
Sunday10:00 AM4:00 PM

B&Q Return Policy Contact Details

Contact customer service via 1800 818 951 or through the Contact Us Form.

FAQs – B&Q Return Policy

Can you return items to B&Q after 45 days?

Hi there, it would be up to the store after 45 days. Most stores will gladly exchange items for you if you still have the ticket and the tin hasn’t open.

Does B&Q accept returns?

You can exchange a B&Q product that you bought in-store for home delivery or with “click and collect” by bringing your ticket, order confirmation email, or sales invoice with you during our returns window. You can only get your money back when you return items bought from approved sellers.

Can I return unopened paint to B&Q?

You might be able to return the paint to B&Q for a swap or refund if the cans still seal and the purchase make less than 135 days ago. To learn more, visit our page on Returns and Refunds.

How long is B&Q returns policy?

Inside 90 days: We want you to be happy with your purchases, but if you change your mind, you have 90 days to send them back to their original state.

Do B&Q accept returns without receipt?

Not long ago, I took something back there without the ticket, and they just gave me a credit note. How are you? No receipt, no refund or swap at B&Q, where I work. This is the new rule we have to follow.

How do I return something to B&Q?

Yes, you can return items bought in B&Q shops or through Click + Collect to the store of your choice. We can exchange the item or give you a refund as long as you have your receipt, sales advice, or order proof, and the payment method you used the first time.

What is B&Q’s return policy?

B&Q’s return policy allows customers to return items within 135 days of purchase, provided they are in their original condition and accompanied by proof of purchase.

Do I need a receipt for returns?

Yes, you will need to provide proof of purchase, such as a receipt, invoice, or order confirmation, to initiate a return at B&Q.

What items can I return to B&Q?

Most items purchased from B&Q can return, including DIY and gardening products, appliances, and home improvement materials. However, some exceptions may apply, so it’s advisable to check with B&Q for specific details.

Is there a return fee or restocking charge?

B&Q may charge a restocking fee for certain items, especially if they returns without a valid reason. It’s essential to review their return policy for details on any potential charges.

Can I return an item without the original packaging?

B&Q typically requires items to be in their original packaging for a return, but it’s best to check with their customer service or in-store personnel for specific packaging requirements.

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