B&H Return Policy and Exchange Policy

B&H Return Policy and Exchange Policy

B&H Return Policy: Hassle-Free Returns Within 30 Days of Purchase or Delivery – Get Your Money Back Without Any Fuss.

B&H offers a 30-day return time from the day of delivery or purchase to return the products purchased online or in-store. You can begin your return by making it an online request, via telephone, or through the live chat feature on their website.

If you received free products with your purchase, you must return them along with the original product. If you do not exchange these items for free, they will removed from the refund. Shipping costs are also deducts in this situation. Only the purchase amount is refund. Shipping costs are not refundable.

Details about B&H Returns

Return Period30 Days
Refund Period5-7 Days
Refund MethodOriginal Payment Method
Exchange Period3-5 Days
Return MediumsOnline, Live Chat, Phone, In-Store
Customer Service800-221-5743
EmailAvailable at Website

B&H Photo Return Policy Methods

For returning items to B&H, you can do so via live chat, online, or visit their store.

b&h return policy in store

Visit B&H’s Return Department in the New York Superstore. B&H’s return section is located at 34th Street, around the corner from the main entrance. Make sure you get the product in its original condition and contains all of the items and accessories. You will receive your refund in the original payment method.

B&H Return Policy

b&h return policy Online

  • Log in to your account to track your order, or if you purchased on behalf of a friend, type in your customer’s phone number, Identification number (ID), order, or RMA.
  • Filter for eligible returns from the orders, then locate the order’s details.
  • Fill in all the necessary information to get you to complete the Return Merchandise Authorization (RMA) to request the return of the item.
  • The items should packed in the original packaging, along with the receipt.
  • You can buy the shipping label at any UPS service, or you can attach the label you printed on your Retour Merchandise Authorization (RMA).

Live Chat

To initiate a return through live chat

  • The live chat button is located at the bottom of the web page.
  • Go to “Order I’ve Placed” on the home page.
  • You must provide all the details from the website to return your purchase.

B&H Refund Policy 

After completing your return, verify whether it is eligible, after which you will credited the amount to your account via the payment method you initially used. The refund will issued using the payment method that you used to make it. Credit will credited to your account within seven to ten days. If you decide to return the item you bought with a check, it takes about ten working days to process the refund. Shipping and handling costs are not refundable.

B&H Exchange Policy

There is a 30-day period to return an item for a new size and color. If you send an item for exchange, the process will take 3 to 5 days. Send your items to the address below for exchange.

Attn: Return Department, B&H Photo Video Inc., 400 Cedar Lane Unit 78, Florence, NJ 08518-2899
Return Department, 50 West 17th Street, New York, NY 10011

B&H Return Policy for Gift Card

To see the balance of your gift card, log on to B&H’s website. To check your balance, go to the B&H website and provide the number of your gift card and PIN. Gift cards can used for purchases via fax, telephone, or online, as well as through the B&H store. If B&H detects suspicious activity on the credit card, they will end it.

Suppose you buy online a gift card. You will receive the eGift gift card sent to you within one hour after purchase. They are deliver for free by US mail and typically arrive within 5-7 business days.

  • To redeem the Gift card online, enter the card number and the PIN at checkout.
  • To use the gift card in a store, take the original and present it to the cashier if you own the eGift card.
  • To make use of a gift card by phone, make sure to mention the fact that you are using an offer card and provide them the card’s numbers and pin.

B&H Conditions

According to B&H’s return policy, B&H required to charge 15% of the restocking charge or decline to accept a return when the conditions listed below aren’t fulfill:

  • The item that requires replacement must be in excellent and in good condition.
  • The item must remain in the original package with a UPC label attached to it.
  • The thing must include warranties, guidebooks, free accessories, and original packaging materials.
  • The items included in the purchase must returned, or charges will taken out of the refund.
  • All electronic components should factory reset before returning.
  • Refunds will issued using the original payment method. The cost of shipping and handling is non-refundable.

B&H Return Policy Non-Returnable Items

The items that aren’t able to returned to B&H are:

  • Unwrapped books, as well as open educational tapes
  • Opened TV with 37-inch monitors.
  • Opened computers
  • Electronic downloads of software
  • Custom-made orders
  • Consumables that opened (e.g., bulbs, videos, films, CDs, DVD cartridges for ink, paper, etc.)
  • Submerged Underwater Equipment

B&H Warranty Claim Policy

B&H gives a warranty on the products for 90 days. It would be best if you claimed the warranty within the specified timeframe. This warranty covers all functional and operational problems that arise in a typical day’s use and is subject to specific conditions.

What products is B&H offering?

The products that B&H offers include:

  • Equipment for photography
  • Laptops, computers, and workstations
  • Lightings
  • Tablets and mobile phones
  • TV & Entertainment
  • Drones & Camcorders
  • Surveillance equipment
  • Optics
  • Audio-Visual and much more

B&H Delivery and Shipping Policy

  • Its Free Standard Shipping to the adjacent USA purchases of more than $49 require 1-7 business days to deliver.
  • It is free Expedite Shipping in the contiguous USA. Orders under $49 will take 1-7 business days to deliver.
  • You can take your order home within 30 minutes using Free Store Pickup.
  • Shipping at a low cost is possible if your purchase needs to be qualified for free shipping, and it can take between 1-7 business days to deliver.

B&H Order Cancellation Policy

It may difficult to revoke the order you already place since B&H begins processing the order once it’s set. If you wish to alter or change the order, call customer service only at 1-800-221-5743 or 212-239-7765.

B&H Return Policy for Faulty Items

Items that are defective or damaged can replaced, repaired, and returned by contacting customer support at B&H for the exact or comparable thing. If the item is damage or defective and you are not able to repair it, you will reimbursed for the costs of shipping and handling within the original amount of payment.

B&H Return Policy

Tips for Making Returns at B&H

Be aware of these tips when you attempt to return to B&H:

  • Return the item after 30 days.
  • It can take 3 to 5 business days for mail-in exchanges.
  • Refunds made using the payment method that was originally use.
  • B&H will charge a 15 percent restocking if the item does not meet its return requirements.
  • The shipping cost is not refundable.

B&H Store Timings

DayStore Hours
Monday-Thursday10:00 AM – 7:00 PM
Friday10:00 AM – 2:00 PM
Sunday10:00 AM – 6:00 PM

B&H Customer Service Hours

DayChat HoursPhone Hours
Monday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Tuesday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Wednesday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Thursday8:00 AM – 8:00 PM9:00 AM – 7:00 PM
Friday8:00 AM – 2:00 PM9:00 AM – 2:00 PM
SaturdayNo ServiceNo Service
Sunday10:00 AM – 5:00 PM10:00 AM – 5:00 PM

B&H Contact Details

Contact us via the website for an email or live chat. You can also phone 1-800-221-5743 the Customer Support.


What is B&H’s return policy?

B&H offers a 30-day return policy for most products. You can return an item within 30 days of purchase for a refund or exchange.

What condition should the item be in for a return?

The product should be in original condition with all the original packaging and accessories. It should also be in a resalable condition.

Do I need a receipt for a return?

Yes, a valid receipt or proof of purchase required for all returns. It helps in processing your return more efficiently.

How do I initiate a return with B&H?

You can initiate a return by contacting B&H’s customer service or visiting their website.

Can I return an item that I’ve opened or used?

In most cases, yes, you can return opened or used items if they meet the other return criteria.

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