Aerie Return Policy - Refunds and Exchange

Aerie Return Policy – Refunds and Exchange

Enjoy your shopping experience by using Aerie Return Policy without any limitation on time. Customers have the option to return their items, i.e. on the internet and in-store. You need to know everything in this post, and you should know about exchanges and refunds.

What is Aerie Return Policy?

Aerie offers a flexible return policy. If you are still looking for a better product, you can return it anytime after you have purchased it, as long as you have an invoice. Bring your creation into any Aerie store for a hassle-free exchange or return. You must have evidence of purchase, such as an invoice or receipt: purchase confirmation page, email for order, and invoice and order information page. There is no return window, and you can return your item anytime. You can still exchange if you don’t own your invoice.

Details of Aerie Returns:

Return method Mail, In-store
Return timelineNo time limit
Refund methodOriginal payment method
Exchange methodMail, In-store
Contact 1-888-232-4535

Aerie Return Policy Methods:

In store:

If you are unsatisfied with the purchase, you can return it for your refund. You must bring your item with an invoice to the shop. If you don’t have an invoice or any evidence of purchase, they’ll allow you to exchange the item or give you a store credit at the price of the product at the time of sale. Bring the item using a credit or debit card to make the initial purchase.

Aerie Return Policy


Please return your item by mail instead of bringing it back to the shop. Aerie has created an online portal to guide customers through returning their products.

  • Sign in for access to the Aerie web portal.
  • Please select the items you wish to return or inform them what you would want to take back.
  • Print the shipping label, and then attach it to your original packaging. Use the original packaging for sending the package back.
  • If your purchase was able to qualify for free returns, you may use this label to ship your purchase back without cost.
  • If your purchase did not qualify for free returns to cover the cost of shipping, 5$ deducted from the refund amount.

Aerie Exchange Policy Process and Timeline:

Return or exchange items at no cost at Aerie. Be aware that an exchange request will handled as a new purchase. To process an exchange, the company will request you to supply:

  • Order number: Item number you wish to exchange.
  • The item number, the colour, the item number, and the price of the items you want to purchase in exchange.

Points to Remember:

There is no deadline to exchange the item.

You can exchange or return the item anytime after purchasing.

Shipping charges aren’t refundable.

Exceptions of Aerie Return Policy:

  • Items that are dirty and have had the ointment removed for hygiene.
  • Customized items cannot returned.
  • The piece must be in harmony with the colour and style.
  • They will not accept cash-on-delivery (C.O.D) refunds.
  • Products that damaged cannot taken as a return.

Conditions of the Aerie Return Policy:

If the item worn out, damaged with missing tags, or has washed, it can processed and returned. All you have to do is bring the item you are returning, along with the invoice or receipt confirmation of the order and either a debit or credit card used for the purchase.

Aerie Return Policy for Gifts:

  • Payments made with gift cards will refunded through the Gift card, and the balance will transferred directly to a credit/debit card.
  • All products purchased using Gift cards ca refunded using the gift card.
  • Gift card purchases and Top-ups aren’t refundable.

Aerie Return Policy Time Limit:

There is no set time or return window to return the item. If, for any reason, you aren’t happy with your purchase, you can return the item to receive full reimbursement.

Aerie Return Policy without Receipt:

You can exchange or return the item without a receipt, subject to certain conditions. In its initial state, the tags must attached to the article. The item must repaired and worn out. Bring the item to the store and explain why you want to return it or contact Aerie Customer Service.

Aerie Order Cancellation Policy:

The first step in cancelling an order should be to confirm whether you’re eligible for cancellation or not. You can cancel within an hour after making the purchase. The cancellation must be for the total order. It is necessary to contact Customer Support at 800-625-5175 if you want to cancel an item individually.

Delivery and Shipping Policy of Aerie:

After you’ve placed your order, you given one time to cancel it or modify it. When your order is deliver, you will receive an email confirmation. Shipping your order in more than two could be necessary, but the charges will only apply to the first item shipped. All deliveries are subject to acceptance of credit and delivery conditions, product availability, and weather conditions. Shipping Policy:

  • Standard (3-7 business days)
  • 2nd-day shipping (2 business days)
  • Overnight shipping (1 business day)
  • Shop Runner (2-day shipping)

Aerie Store Timings:

Aerie Store timetables listed in the following:

DayOpening TimeClosing Time
Monday10:00 AM9:00 PM
Tuesday10:00 AM9:00 PM
Wednesday10:00 AM9:00 PM
Thursday10:00 AM9:00 PM
Friday10:00 AM9:00 PM
Saturday10:00 AM9:00 PM
Sunday12:00 PM7:00 PM

Aerie Customer Service Hours:

Contact customer service at Aerie 24/7, seven days a week, for assistance or if you need to ask a question.


What is Aerie’s return policy?

Aerie, a sub-brand of American Eagle, typically has a return policy that allows customers to return products within a specified time frame.

What is the return period for Aerie products?

The return period for Aerie products is usually within 30 days of the purchase date.

Can I return Aerie products purchased online to a physical store?

Aerie often allows online purchases to returned to physical stores.

What condition should the item be in for a return at Aerie?

Items returned to Aerie should typically be in new, unused condition with all original tags and packaging.

Where can I find the full details of Aerie’s return policy?

The most accurate and up-to-date information can found on the official Aerie website. Navigate to the “Returns & Exchanges” section or refer to the documentation provided with your purchase.

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