Ace Hardware Return Policy - Complete Guide

Ace Hardware Return Policy – Complete Guide

Ace Hardware Return Policy Corporation is an American cooperative of hardware retailers with its headquarters in Oak Brook, Illinois. It is the most critical non-grocery and American retailer cooperative. They offer power equipment, cooking tools, cooking supplies, shelves, paint, and other hardware items.

If unsatisfied with the purchased product, Ace Hardware’s Return Policy allows you to return these products. Returns can made with just a few quick and simple steps.

What is the Ace Hardware Return Policy?

Ace Hardware return policy offers 30 days to exchange or return the items you purchased. The item must be in its original condition to replace it. Ace Hardware will not take back any item that has used. There are a few conditions and terms based on which you may return the item. Be aware that you should contact the business directly when it’s been more than 30 days since the purchase.

Details of Ace Hardware Returns:

WebsiteAce Hardware
Return Policy Days30 days
Exchange Policy Days60 days
RequirementsReceipt, photo ID, unused items, packaging labels
MediumsOnline, In-store
Customer Care Service1-888-827-4223
Representatives AvailableMon-Sun 7 am – 7 pm (CT)
EmailEmail or chat at their website

Steps to Start Processing Ace Hardware Return:

If you wish to return the purchased hardware, you can do so either online or in-store. To return the item, visit the retailer closest to your home. Ace Hardware prefers that you return the item at its store. If there’s no retail store close to you, please call customer service at  888-827-4223.

The cost of shipping and handling of the item is your responsibility if you return it to the retailer shop only if what you received damaged, defective or in error. You will receive the refund via the method you used to make the payment. Credit will issued using the gift card if the payment method you used initially isn’t in use. It can take up to three to five business days to process the refund.

Ace Hardware Return Policy


Ace Hardware Return Policy offers to return your purchased item in any Ace Hardware retail store; follow these steps:

  • Find the closest store to the area you reside on their website.
  • Bring the purchase to the store in the original packaging.
  • Bringing actual bills and a photo ID is essential to complete the return.
  • The product must be in the original packaging and unopened.
  • The business will accept the return, provided the product’s condition is acceptable.


Ace Hardware’s Return Policy provides

  • Visit the Open Ace Hardware website and sign in to your account.
  • Choose the items you would like to return.
  • Include a reason for returning the product. The reason behind the return must be valid.
  • The product must packaged in the original packaging.
  • The return label should attached to the product.
  • You can mail it to your retail store’s address or the shipping company you prefer.

Ace Hardware Return Exceptions:

The exceptions listed in Ace Hardware’s policies include the following:

  • There will no return for items bought with GIF cards.
  • Fuel-powered products (such as grill mowers, blowers, string trimmers, tillers, generators, tractors, chainsaws, blowers, and any other gas-powered equipment) can only returned after 30 days if they not used. Suppose the fuel placed in the product and not returned at no cost.
  • No returns on sale or clearance items All dangerous products, including flammable gasses or liquids, must delivered to an Ace Hardware store.
  • Paints are going to need to redeemed even when transferring colours.

Ace Hardware Exchange Policy:

By the policy on exchanges According to the exchange policy, purchased items can exchanged online or in-store. You can exchange the item within 60 days from the date of purchase. If you wish to trade it online, follow the return procedure and make a new purchase.
If you wish to exchange the item via a retail store, bring your item in the original packaging and receipts. A photo ID may needed. If the store agrees with the exchange, you can exchange it with one of the other items you’d like to own. Ensure the item you wish to exchange swapped is not in use and remains in its packaging.

Re-stocking Fees of Ace Hardware

By Ace Hardware Return Policy according to Ace Hardware Return Policy, the restocking fee for the nearby Ace Hardware Retail store will be 15 per cent, or the minimum amount is $20 for any item that damaged or defective. Still, it is subject to the customer after assembly.

Ace Hardware Installation Services:

Ace Hardware also provides installation services. It offers full-day and half-day packages that range from home improvement to simple installation and upgrading. Ace’s multi-skilled staff will assist you with your assigned tasks and projects. Two-hour packages are also available.

Some services are:

  • 4-8 hours of handyman work by an expert
  • There are appointments are available in the morning and the afternoon.
  • Multi-skilled employees are craftsmen instead of subcontractors.
  • The quality guaranteed for a year.

Ace Hardware Warranty Claims:

Products offered through Ace Hardware come with a warranty. For more details, please get in touch with the manufacturer of a particular product.

Ace Hardware Receipt Requirements:

You must bring your bill documents, receipts and packing slips when you want to return the item at the retail location or Ace Hardware. If you plan to send it back online using shipping services, you must be sure to attach your receipts with the return label.

Ace Hardware Damage Claims:

Please return the items to the store where it picked up or assembled if you need to return a shipped or assembled product or article that Ace Hardware incorrectly completed (for example, you received the incorrect colour, model, or consequence) or if the product damaged or not working as it should. Contact Customer Care immediately by dialling 888-827-4223, and have your purchase number on hand when you make a call. You will receive a refund of the purchase price, as with any applicable costs for transportation and assembly by the company.

Ace Hardware Gift Returns:

If you utilized Ace Rewards as a payment method for your purchase, the reward amount or coupon forfeited at the time of the return of the item. If the original payment method is unavailable, the business can credit your account using the gift credit. Gift cards canno returned in any way.


What is Ace Hardware’s return policy?

Ace Hardware typically has a customer-friendly return policy that allows returns within a specified time frame. 

What is the return period for Ace Hardware products?

The return period can vary, but it is commonly within 30 days of the purchase date. 

Can I return a product to Ace Hardware without a receipt?

Ace Hardware may allow returns without a receipt, but policies vary by store.

What condition should the item be in for a return at Ace Hardware?

Returned items should be in new, unused condition and include all original packaging, tags, and accessories.

Where can I find the full details of Ace Hardware’s return policy?

The most accurate and up-to-date information can be found on the official Ace Hardware website or by contacting the specific Ace Hardware store where you made the purchase.

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